Operations managers manage both processes and people, with a highly integrative career path tying together analytical decision making with strategic perspectives and the needs of employees and other stakeholders. Our graduates have successfully attained positions in process management and analysis in major companies such as Accenture, Boston Beer, Deloitte, Ernst & Young, Fidelity, General Electric, Goldman Sachs, IBM, JPMorgan Chase, and UBS. Students with this concentration may pursue careers in consulting, financial services, healthcare services, retail, transportation, technology, government, manufacturing, and not-for-profit organizations. Senior executives would likely have the title of Vice President or Director of Operations, or Chief Operations Officer. Positions at other levels include Operations Analyst/Manager, Project Manager, Supply Chain Analyst/Manager, Consultant, Process Designer/Owner, and Management Trainee, as well as positions on the corporate planning staff.
The demand for managers with these skills is strong and will increase as firms continue to recognize that they compete not only with new products, good marketing, and skillful finance, but also with a high degree of competence in managing their operations. Kennedy Information, an industry monitor, forecasts that consulting in operations management will grow by 5.1% per year between 2010 and 2014, faster than strategy, IT, or personnel. Salaries for majors in Operations are and will likely remain competitive with all other concentrations in management.