Student Services Staff Directory
office of student services
The Office of Student Services consolidates the functions of the Registrar's, Financial Aid, Student Employment, Student Accounts, Student Loans, and Credit and Collections offices into one office in order to offer one-stop service for students, their families, and University staff members. The Student Services' staff, their responsibilities, and e-mail addresses are listed below.
For general questions, send an e-mail to firstname.lastname@example.org or call the main number at 1-800-294-0294 or 1-617-552-3300.
Louise Lonabocker, Executive Director, Student Services, email@example.com, 2-3318
Directs the Office of Student Services, which includes academic, financial, Eagle One card, and parking services.
Jane McGuire, Administrative Assistant—Human Resources, firstname.lastname@example.org, 2-4972
Manages office operations including events, purchasing, payroll, hiring, student employees, budget, travel, and purchasing. Responds to subpoenas.
Kathy Winarski, Assistant Director of Student Services Communications and Curriculum Management, email@example.com, 2-3303
Responsible for the publication of all Student Services print and web-based publications.
David Ayers, Senior Communications & Curriculum Management Specialist, firstname.lastname@example.org, 2-3667
Provides support to the Student Services team in the areas of publication, web integration, and staff training and development. Designs, implements, and maintains the Student Services website and social media accounts.
Joshua Bocher, Communications & Curriculum Management Specialist, email@example.com, 2-1494
Responsibilities include supporting Student Services in the areas of web maintenance and design, print publications, new technologies, and social media presence.
Greg Keswick, Associate Director, Student Information Services, firstname.lastname@example.org, 2-0728
Provides project management and business analysis for all facets of university student system projects. Directs activities related to the development, maintenance, and enhancement of current university academic and financial systems.
Joyce Mappes, Associate Director, Student Information Services, email@example.com, 2-4966
Oversees daily operations of financial and academic systems, including the scheduling, execution, and distribution of Student Services computer production.
Dongning Bai, Op Scan Analyst and Student System Information Specialist, firstname.lastname@example.org, 2-2159
Provides support to Student Services in the areas of electronic data exchange and computer production. Processes all inquires for ad hoc data reports.
Gillian Rolfsen, Student System Information Specialist, email@example.com, 2-3397
Provides computer, data analytic support, and survey research for staff in Student Services.
Chris Cordella, Bursar and Director, Operations, firstname.lastname@example.org, 2-8645
Establishes policy, priorities, and direction for credit and collections, Information Services, student loans, and Student Services support areas.
Jeff Beardsworth, Senior Business Analyst, email@example.com, 2-3324
Oversees processing area, sets priorities, assures quality control. Manages TMS preparation, dean's credits, update Dewar's insurance, prior year adjustments approvals, medical insurance reports/back-up, and Athletic aid.
Jenna Brown, Student Account Specialist, firstname.lastname@example.org, 2-3323
Responsible for managing student account projects, including refund approvals, medical insurance set-up and maintenance, alternative loan account reconciliation, and managing parking permit issuance.
Marina Avetisyan, Accounting Specialist, email@example.com, 2-2117
Responsible for campus loan accounting.
Pauline Inzodda, Student Loan Support Specialist, firstname.lastname@example.org, 2-4871
Responsible for processing campus-based loans.
Linda Malenfant, Manager, Accounting and Cash Management, email@example.com, 2-0403
Provides support for refund processing, student wire transfers, athlete compliance, financial account balancing, federal and state agency billing, and veterans liaison.
Manage caseloads for collection and hold activity. Provide information and counseling on payment and deferral options for tuition.
Derek Michaels, Credit and Collections Associate, firstname.lastname@example.org, 2-0521
Responsible for undergraduate caseload (Le-Z).
Craig Noyes, Direct Loans/Collections Specialist, email@example.com, 2-2840
Responsible for reconciliation, regulatory compliance, and monitoring of Federal Direct Loans Program. Oversees the placement and collection of inactive account balances; point of contact for collection agencies and third party institutions.
Anthony Raymond, Loan Collection Specialist, firstname.lastname@example.org, 2-3369
Oversees the collection of funds for the Campus Based Loan programs and assists with administration of the loan programs.
Kathy Rosa, Associate Director, Student Receivables, email@example.com, 2-4992
Responsible for managing the collection of tuition receivables, disbursement and collection of campus based student loans, cash processing, general accounting and reconciliation for the areas of student accounts and student loans.
Joyce Wentland, Credit and Collections Associate, firstname.lastname@example.org, 2-4877
Responsible for undergraduate caseload (A-La) and Law School students.
Ellen Zamecnik, Senior Credit and Collections Associate, email@example.com, 2-4571
Responsible for graduate and WCAS students.
Provide support for the Student Services team including but not limited to the following areas: grade processing, request refunds, research on credit card refunds, research on PYAs, change of status forms, medical insurance forms, waiving medical insurance, certification letters, loan certifications, ELM certification, return mail, Tuition Stabilization, and address changes on LMS.
Mark Schuman, Manager, Student Services Support, firstname.lastname@example.org, 2-2629
Oversees all processing, coordinates, assigns, and assures timely completion of all projects.
Uche Kevin Anidi, Student Support Specialist, email@example.com, 2-4868
Nicole Capobianco, Student Support Specialist, firstname.lastname@example.org, 2-3157
Pam Fraser, Student Support Specialist, email@example.com, 2-4946
Eriliza Guerrero, Student Support Specialist, firstname.lastname@example.org, 2-3371
Daniel Higgins, Student Support Specialist, email@example.com, 2-3370
Danny Ng, Student Support Specialist, firstname.lastname@example.org, 2-3314
Kathy McGuinness, Director, Academic and General Service, email@example.com, 2-4976
Oversees Academic Services and general financial and auxiliary services.
Kristen Adrien, Associate Director, Academic Services, firstname.lastname@example.org, 2-6389
Oversees records, transcripts, and room scheduling. Assists with registration, grades, and graduation.
Terry Lepore, Academic Records Specialist, email@example.com, 2-4989
Manages academic records for the Graduate School of the Morrissey College of Arts and Sciences, Carroll School of Management—Graduate Programs, Lynch School of Education—Graduate Programs, Boston College School of Social Work, and School of Theology and Ministry, cross-registration, and orders replacement diplomas.
Mary McCrosson, Academic Progress Analyst, firstname.lastname@example.org, 2-4974
Manages academic records and degree audits for the Morrissey College of Arts and Sciences and orders replacement diplomas.
Terry Rezzuti, Student Employment and Academic Records Specialist, email@example.com, 2-4984
Manages academic records and degree audits for the Carroll School of Management, Woods College of Advancing Studies, Woods Graduate College of Advancing Studies, Connell School of Nursing, Connell School of Nursing—Graduate Programs, Lynch School of Education, and the Boston College Law School and orders replacement diplomas.
Terry Riordan, Course Administration Specialist, firstname.lastname@example.org, 2-3304
Schedules University classroom space for courses, final examinations, and ad hoc classroom bookings. Controls allocation of course times. Assists in the administration of course enrollments.
Agnes Jordan, Associate Director, General Service, email@example.com, 2-1833
Cathy Samya, Manager, General Service, firstname.lastname@example.org, 2-8126
Provide academic, financial, and auxiliary services to students, staff, and families. Maintain compliance with FERPA, explain loan policies and procedures, provide services related to student employment, financial aid, student accounts, process IDs, requests for parking permits, and answer questions concerning meal plans. You may contact the general student services staff at 2-3300.
Matthew Meegan, Senior Student Services Associate, email@example.com
Betina Rodriguez, Senior Student Services Associate, firstname.lastname@example.org
Shimika Callender, Student Services Associate, email@example.com
Shane Constantine, Student Services Associate, firstname.lastname@example.org
Brennan Harkins, Student Services Associate, email@example.com
Jack Irwin, Student Services Associate, firstname.lastname@example.org
Karen Livingston, Student Services Associate, email@example.com
Caitlin Walsh, Student Services Associate, firstname.lastname@example.org
Iliya Yanachkov, Student Services Associate, email@example.com
Advise students and their families on the financial aid process and sources of financial assistance that may be available to them. Meet with students and counsel them about loan indebtedness, as well as addressing their specific concerns about financial aid. Responsibilities also include a specialist role in at least one of the major financial areas: Pell, Alternative Loans, Campus-based Loans, FFELP/ELM, NSLDS, MA NIL, State Programs, Student Employment, Endowed Scholarships, IFAP, Athletics, liaison to specific departments outside of Student Services, and others as they arise. You may contact the financial aid staff at 2-3300.
Mary McGranahan, Director, Financial Aid, firstname.lastname@example.org
Manages Financial Services, including financial aid and student employment.
Deborah Aaron, Senior Financial Aid Associate, email@example.com
Michelle DiGioia, Senior Financial Aid Associate, firstname.lastname@example.org
Kara Deckard, Financial Aid Associate, email@example.com
Hilary Ferrie, Financial Aid Associate, firstname.lastname@example.org
Angelica Fisichella, Financial Aid Associate, email@example.com
Jeremiah Jefferson, Financial Aid Associate, firstname.lastname@example.org
Wendy Langelier, Financial Aid Associate, email@example.com
Erica Lewis, Financial Aid Associate, firstname.lastname@example.org
Jon McCallie, Financial Aid Associate, email@example.com
Melissa McKeon, Financial Aid Associate, firstname.lastname@example.org
Susan McLaughlin, Financial Aid Associate, email@example.com
Nick Rendon, Financial Aid Associate, firstname.lastname@example.org
Robert Carpenter, Associate Director, Graduate Financial Aid and Student Employment, email@example.com
Marsia Hill-Kreaime, Senior Financial Aid Associate, firstname.lastname@example.org
Elaine Holloman, Financial Aid Associate, email@example.com