The Office of Student Services consolidates the functions of the Registrar's, Financial Aid, Student Employment, Student Accounts, Student Loans, and Credit and Collections offices into one office in order to offer one-stop service for students, their families, and University staff members. The Student Services' staff, their responsibilities, and e-mail addresses are listed below.
For general questions, send and email to studentservices@bc.edu or call the main number at 1-800-294-0294 or 1-617-552-3300.
Student Services Administration and Systems Development
Louise Lonabocker, Director, Student Services, louise.lonabocker@bc.edu, extension 2-3318
Establishes policy, procedure, and priorities for the Student Services division. Sets direction for the development of student administrative systems.
Jane McGuire, Administrative Assistant—Human Resources, jane.mcguire@bc.edu, extension 2-4972
Manages office operations including events, purchasing, payroll, hiring, and student employees.
Melissa McKeon, Administrative Assistant—Fiscal, melissa.mckeon@bc.edu, extension 2-4987
Manages office operations including budget, travel, and purchasing. Responds to subpoenas.
Christine Boehler, Communication Specialist, christine.boehler@bc.edu, extension 2-3667
Designs, implements, and maintains the Student Services website. Provides support to the Student Services team in the areas of publication, web integration, and staff training and development.
Carolina Ritschel, Senior Communication Specialist, carolina.debenedictis@bc.edu, extension 2-1494
Provides support to the Student Services team in the areas of publication, web integration, and staff training and development. Designs, implements, and maintains the Student Services website.
Kathy Winarski, Assistant Director of Student Services Communications, kathy.winarski@bc.edu, extension 2-3303
Responsible for the publication of all Student Services print and web-based publications.
Dongning Bai, Op Scan Analyst and Student System Information Specialist, dongning.bai@bc.edu, extension 2-2159
Provides support to Student Services in the areas of electronic data exchange and computer production. Processes all inquires for ad hoc data reports.
Laura Brainard, Technology Consultant, laura.brainard@bc.edu, extension 2-6302
Provides technical support for computing and communications.
Greg Keswick, Associate Director, Student Information Services, gregory.keswick@bc.edu, extension 2-0728
Provides project management and business analysis for all facets of university student system projects. Directs activities related to the development, maintenance, and enhancement of current university academic and financial systems.
Joyce Lezberg, Systems Manager, joyce.lezberg@bc.edu, extension 2-4966
Oversees daily operations of financial and academic systems, including the scheduling, execution, and distribution of Student Services computer production.
Gillian Rolfsen, Student System Information Specialist, gillian.rolfsen@bc.edu, extension 2-3397
Provides computer, data analytic support, and survey research for staff in Student Services.
Julie Salem, Student System Information Specialist, julie.salem@bc.edu, extension 2-4759
Provides support to Student Services in the areas of electronic data exchange and computer production. Processes all inquires for ad hoc data reports.
Chris Cordella, University Bursar and Director, Operations, christopher.cordella@bc.edu, extension 2-8645
Establishes policy, priorities, and direction for credit and collections, Information Services, student loans, and Student Services support areas.
Patricia Hayes, Associate Director, Student Accounts and Parking, patricia.hayes@bc.edu, extension 2-3369
Oversees processing area, sets priorities, assures quality control. Manages TMS preparation, dean's credits, update Dewar's insurance, prior year adjustments approvals, medical insurance reports/back-up, and Athletic aid.
Kathy Rosa, Associate Director, Student Account and Student Loan Receivables, Campus-Based Loans and Accounting, kathleen.rosa@bc.edu, extension 2-4992
Responsible for currently enrolled students.
Accounting and Cash Management Services
Jeff Beardsworth, Manager, Accounting and Cash Management Services, jeffrey.beardsworth@bc.edu, extension 2-3324
Provides support for refund processing, student wire transfers, athlete compliance, financial account balancing, and federal and state agency billing.
Larissa Faraonov, Loan Accounting Specialist, larissa.faraonov@bc.edu, extension 2-2117
Responsible for student deferments.
Pauline Inzodda, Student Loan Support Specialist, pauline.inzodda@bc.edu, extension 2-4871
Responsible for processing campus-based loans.
Manage caseloads for collection and hold activity. Provide information and counseling on payment and deferral options for tuition.
John Brown, Senior Student Account Receivables Specialist, john.brown@bc.edu, extension 2-3370
Responsible for inactive students, reporting, and procedures.
Linda Malenfant, Loan Collection Specialist, linda.malenfant@bc.edu, extension 2-0403
Responsible for inactive students.
Mark Schuman, Credit, Collections and Student Loan Associate, mark.schuman@bc.edu, extension 2-3300
Responsible for undergraduate caseload (M-Z) and Campus-Based Loan cancellations.
Joyce Wentland, Credit and Collections Associate, joyce.wentland@bc.edu, extension 2-4877
Responsible for undergraduate caseload (A-L) and Law School students.
Ellen Zamecnik, Senior Credit and Collections Associate, ellen.zamecnik-bowley@bc.edu, extension 2-3300
Responsible for graduate and WCAS students.
Provide support for the Student Services team including but not limited to the following areas: grade processing, request refunds, research on credit card refunds, research on PYAs, change of status forms, medical insurance forms, waiving medical insurance, certification letters, loan certifications, ELM certification, return mail, Tuition Stabilization, and address changes on LMS.
Janice Foley, Manager, Student Services Support, janice.foley@bc.edu, extension 2-0521
Oversees all processing, coordinates, assigns, and assures timely completion of all projects, coordinates grade processing.
Muhammad Abdul, Senior Student Support Specialist, muhammad.abdul@bc.edu, extension 2-4973
Carol Brown, Student Support Specialist, carol.brown@bc.edu, extension 2-4970
Lisa Clark, Student Support Specialist, lisa.clark@bc.edu, extension 2-3300
Angelica Fisichella, Student Support Specialist, angelica.fisichella@bc.edu, extension 2-4977
Pam Fraser, Student Support Specialist, pamela.fraser@bc.edu, extension 2-4946
Suzanne Kleiner, Student Support Specialist, suzanne.kleiner@bc.edu, extension 2-4868
Michael Lydon, Student Support Specialist, micheal.lydon@bc.edu, extension 2-3157
Peter Raimo, Student Support Specialist, peter.raimo@bc.edu, extension 2-3300
Kathy McGuinness, Director, Academic and General Service, kathy.mcguinness@bc.edu, extension 2-4976
Oversees Academic Services and general financial and auxiliary services.
Ursula DellaPorta, Associate Director, Academic Services, ursula.sullivan@bc.edu, extension 2-6389
Oversees records, transcripts, and room scheduling. Handles cross registration. Assists with registration, grades, and graduation.
Academic Progress and Records Maintenance
Terry Lepore, Records Specialist, terrylynne.lepore@bc.edu, extension 2-4989
Manages academic records for Graduate School of Arts and Sciences, Carroll Graduate School of Management, Lynch School of Education Graduate Programs, and Graduate School of Social Work, and orders replacement diplomas.
Mary McCrosson, Academic Progress Analyst, mary.mccrosson@bc.edu, extension 2-4974
Manages academic records and degree audits for College of Arts and Sciences and Lynch School of Education and orders replacement diplomas.
Terry Rezzuti, Student Employment and Academic Records Specialist, theresa.rezzuti@bc.edu, extension 2-4984
Manages academic records and degree audits for Carroll School of Management, Woods College of Advancing Studies, Connell School of Nursing, Connell Graduate School of Nursing, Woods Graduate College of Advancing Studies, and Law School and orders replacement diplomas.
Terry Riordan, Course Administration Specialist, theresa.riordan@bc.edu, extension 2-3304
Schedules University classroom space for courses, final examinations, and ad hoc classroom bookings. Controls allocation of course times. Assists in the administration of course enrollments.
Rachel Eisner, Academic Certification Specialist, rachel.eisner@bc.edu, extension 2-3300
Oversees transcript division.
Agnes Jordan, Associate Director, General Services, agnes.jordan@bc.edu, extension 2-1833
Cathy Samya, Manager, General Services, catherine.samya@bc.edu, extension 2-8126
General Student Services Support
Provide academic, financial, and auxiliary services to students, staff, and families. Maintain compliance with FERPA, explain loan policies and procedures, provide services related to student employment, financial aid, student accounts, process IDs, requests for parking permits, and answer questions concerning meal plans.
Kaya Hazard, Student Services Associate, kaya.hazard@bc.edu, extension 2-3305
Jack Irwin, Student Services Associate, jack.irwin@bc.edu
Mutoni Karasanyi, Student Services Associate, mutoni.karasanyi@bc.edu, extension 2-3300
Meaghan Kitley, Student Services Associate, meaghan.kitley@bc.edu, extension 2-4879
Ricky Lawson, Student Services Associate, ricky.lawson@bc.edu, extension 2-4873
Cathleen McDermott, Student Services Associate, cathleen.mcdermott@bc.edu, extension 2-3300
Betina Rodriguez, Student Services Associate, betina.rodriguez@bc.edu, extension 2-7207
Carey Anne Townsend, Student Services Associate, careyanne.townsend@bc.edu, extension 2-1232
Karane Williams, Student Services Associate, karane.williams@bc.edu, extension 2-3300
Advise students and their families on the financial aid process and sources of financial assistance that may be available to them. Meet with students and counsel them about loan indebtedness, as well as addressing their specific concerns about financial aid. Responsibilities also include a specialist role in at least one of the major financial areas: Pell, Alternative Loans, Campus-based Loans, FFELP/ELM, NSLDS, MA NIL, State Programs, Student Employment, Endowed Scholarships, IFAP, Athletics, liaison to specific departments outside of Student Services, and others as they arise.
Mary McGranahan, Director, Financial Aid, mary.mcgranahan@bc.edu, extension 2-3325
Manages Financial Services, including financial aid and student employment.
Melissa Metcalf, Associate Director, melissa.metcalf@bc.edu, extension 2-3300
Meaghan Hardy Smith, Manager, meaghan.hardy@bc.edu, extension 2-3300
Bonnie Quinn, Manager, bonnie.quinn@bc.edu, extension 2-3300
Deborah Aaron, Senior Financial Aid Associate, deborah.aaron@bc.edu, extension 2-3300
Jenna Brown, Senior Financial Aid Associate, jenna.brown@bc.edu, extension 2-3300
Ryan Callahan, Financial Aid Associate, ryan.callahan@bc.edu, extension 2-3300
Joshua DeMaio, Financial Aid Associate, joshua.demaio@bc.edu, extension 2-3300
Michelle DiGioia, Financial Aid Associate, michelle.digioia@bc.edu, extension 2-3300
John Gorham, Financial Aid Associate, john.gorham@bc.edu, extension 2-3300
Wendy Langelier, Financial Aid Associate, wendy.lucente@bc.edu, extension 2-3300
Matthew Meegan, Financial Aid Associate, matthew.meegan@bc.edu, extension 2-3300
Marilyn Powers, Financial Aid Associate, marilyn.powers@bc.edu, extension 2-3300
Graduate Financial Aid and Student Employment
Robert Carpenter, Associate Director, Graduate Financial Aid and Student Employment, robert.carpenter@bc.edu, extension 2-3300
Marsia Hill-Kreaime, Senior Financial Aid Associate, marsia.hill@bc.edu, extension 2-3300
Elaine Holloman, Financial Aid Associate, elaine.holloman@bc.edu, extension 2-3300