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Activity on your student account could result in a refundable credit balance due to the application of financial aid funds, loan disbursements, overpayment of your student account balance, or any combination of the above.
Refunds of credit balances can be processed by Direct Deposit or by paper check. With Direct Deposit, you will receive your refund faster and without the hassle of picking up your check and then depositing it into your account. The service is free and completely secure.
To enroll in Direct Deposit, simply login to your Agora Portal account and select the "My Bill" option from the "My Services" page. Select the "Direct Deposit" link in the left navigation bar, and provide your account information. If you have stored a payment profile in "My Bill," you can use that account without having to re-enter the information.
Once enrolled in Direct Deposit, you can request your refund by selecting "Request Student Account Refund" from the "My Services" page in the Portal.
If you still wish to receive your refund by paper check, you do not need to provide any account information in "My Bill" and may proceed directly to the "Request Student Account Refund" link on the "My Services" page. Paper refund checks are processed only once per week. Please refer to the schedule below for details about refund availability.
Refund Availability Schedule
Note: All refund checks held for pickup are located in Accounts Payable, 129 Lake Street.
Fall 2016 Start of Semester Refund Availability Information
For students whose classes begin the week of August 29, the first direct deposit of student account refunds will be available on Wednesday, August 31. Your refund request must be submitted by Friday, August 26, to ensure delivery of funds on September 2. The first paper check refunds will be available on September 9. Your refund request must be submitted by Tuesday, September 6, to ensure that your check is either mailed or available for pick-up in Accounts Payable (not in the Office of Student Services) on September 9.
Refund requests submitted after the dates indicated above will be processed according to the regular schedule, as detailed below.
|Refund Requested||Direct Deposit Available
in your account)
|Paper Check Available
(mailed or available for pickup in Accounts Payable)
|Monday||Thursday||Friday (following week)|
|Tuesday||Friday||Friday (following week)|
|Wednesday||Monday||Friday (following week)|
|Thursday||Wednesday||Friday (following week)|
|Friday||Wednesday||Friday (following week)|
|Saturday||Wednesday||Friday (following week)|
|Sunday||Wednesday||Friday (following week)|
Refund availability is subject to change due to holidays.
- For Direct Deposit refunds, the day shown is the day funds will be delivered to your bank. Please check with your bank regarding the timeline for posting to your account.
- For check refunds, the day shown is the day your check will be mailed or available for pickup in Accounts Payable, 129 Lake Street.
- Refund availability is subject to change due to holidays.
If you have any questions, please contact us at 800-294-0294 or firstname.lastname@example.org.