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Undergraduate Program

operations management


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Undergraduate Program Description

The Department offers undergraduate and graduate courses in the areas of operations management and business analytics. An undergraduate concentration is offered in Operations Management, as well as an undergraduate co-concentration in Business Analytics.

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Concentration in Operations Management

Operations Management is a broad and multi-dimensional business area. Highly integrative, Operations Management determines how an organization executes on its mission and goals. Operations Management is both an art and a science, tying together quantitative analytical skills with cognitive problem solving.

The Operations Management concentration provides students with knowledge of current issues in the Operations Management discipline. Intense competition in fast-paced global environments makes competencies in this field critical in both service and good-producing organizations. This concentration is applicable in many industries and organizations, combining knowledge in business analytics, process design and analysis methods, project management, and operations management issues. The curriculum recognizes environmental, ethical, and social issues. The pedagogy entails lectures and discussions, case studies, field studies, and analytical modeling.

The Operations Management concentration builds upon the Carroll School of Management core, particularly complementing courses in statistics, organizational management, and economics. Our courses emphasize analysis and decision making and are explicitly designed to deliver the skills and knowledge required to successfully manage people, processes, and systems in today's competitive environment.

The concentration is designed to intersect with other functional disciplines making Operations Management an excellent complement to other concentrations including Accounting, Finance, Marketing, Information Systems, or Management and Leadership.

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Objectives of the Undergraduate Concentration in Operations Management

The objectives of the undergraduate concentration are to develop managers who:

  • possess a broad and deep understanding of theories and concepts in Operations Management
  • are capable of applying skills and knowledge to address management problems
  • understand and utilize quantitative and qualitative analysis in decision making
  • appreciate the role of operations in an organization and the interrelationships among functional areas

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Careers in Operations Management

Operations managers manage both processes and people, with a highly integrative career path tying together analytical decision making with strategic perspectives and the needs of employees and other stakeholders. Our graduates have successfully attained positions in process management and analysis in major companies such as Accenture, Boston Beer, Deloitte, Ernst & Young, Fidelity, General Electric, Goldman Sachs, IBM, JPMorgan Chase, and UBS. Students with this concentration may pursue careers in consulting, financial services, healthcare services, retail, transportation, technology, government, manufacturing, and not-for-profit organizations. Students with an operations management concentration are typically hired into positions such as Operations Analyst, Project Team Member, Supply Chain Analyst, Consultant, Process Designer, and Management Trainee, as well as positions on the corporate planning staff.

The demand for managers with these skills is strong and will increase as firms continue to recognize that they compete not only with new products, good marketing, and skillful finance, but also with a high degree of competence in managing their operations. Salaries for majors in Operations are and will likely remain competitive with all other concentrations in management.

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Operations Management Concentration Requirements

The following two courses are required for the concentration:

  • OPER3375 Operations Strategy and Consulting (fall)
  • OPER2255 Managing Projects (spring)

also take two of the following:

  • OPER3304 Quality Management (spring)
  • OPER3332 Supply Chain Management (fall)
  • OPER3384 Predictive Analytics (spring)
  • OPER6604 Management Science (spring)
  • OPER6605 Risk Analysis & Simulation Methods (fall)
  • OPER6606 Forecasting Techniques (fall/spring)
  • OPER6610 Sports Analytics (fall)

Other Special and Advanced Topic courses as offered.

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Co-concentration in Business Analytics

The Business Analytics co-concentration is designed to be a second concentration for Carroll School of Management students, who must choose a primary concentration such as marketing, information systems, operations management, management and leadership, accounting or finance. Up to one class from the co-concentration course list can be counted towards another concentration.

Business Analytics draws upon a portfolio of methods and tools including statistics, forecasting, experimental design, data mining, and modeling to turn data into information and insights. The business analytics field includes descriptive, predictive, and prescriptive analytics. Descriptive analytics help organizations describe what has happened in their operating environment and includes gathering, organizing, tabulating, and communicating historical information: how many online subscribers do we have? Predictive analytics helps organizations understand what to do by uncovering relationships and associations in the available data, and uses techniques such as probability and forecasting to reveal the likelihood of outcomes: the number of online subscribers increases when we have banner advertising on search sites. Prescriptive analytics is focused on understanding the causal effects that can be discerned from data sets, and strives to predict what will happened, given a particular course of action: if we increase our banner advertising and provide one-click subscribing, how will the number of subscribers change?

The Business Analytics co-concentration builds upon the Carroll School of Management core. The co- concentration is designed to align with a variety of functional disciplines making Business Analytics an excellent complement to other concentrations including Accounting, Finance, Marketing, Information Systems, or Management & Leadership.

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Objectives of the Undergraduate Co-concentration in Business Analytics

The objectives of the undergraduate co-concentration are to develop managers who:

  • possess a broad and deep understanding of theories and concepts in business analytics
  • are adept at data management and analysis
  • understand and utilize quantitative techniques for historical analysis, predictive analysis, modeling and simulation
  • are capable of applying analytical skills and knowledge to address management problems across disciplines and industries

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Careers in Business Analytics

Students with skills in business analytics are in high demand in private industry, government, academia, and not-for-profit organizations in both cutting-edge technology firms and in older, more traditional industries such as financial services, transportation, healthcare, consulting, and transportation. Demand for people with strong analytical skills and the capability to use and analyze big data to make effective decisions is very strong and growing. Salaries for majors in Business Analytics are strong and will likely remain very competitive with all other concentrations in management.

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Business Analytics Co-concentration Requirements

The following two courses are required for the co-concentration:

  • OPER6604 Management Science (spring)
  • ISYS3340 Analytics & Business Intelligence (fall)

also take one of the following:

  • OPER3384 Predictive Analytics (spring)
  • MKTG6620 Marketing Information Analytics (spring)

also take two additional courses, excluding any courses taken from above list:

  • OPER3304 Quality Management (spring)
  • OPER3384 Predictive Analytics (spring)
  • OPER6605 Risk Analysis & Simulation (fall)
  • OPER6606 Forecasting Techniques (fall & spring)
  • ISYS3257 Database Systems & Applications (fall & spring)
  • ISYS6621 Social Media for Management (fall & spring)
  • MKTG3161 Customer Relationship Management (fall & spring)
  • MKTG2153 Marketing Research (fall & spring)
  • MKTG3258 Advanced Marketing Analysis (fall)
  • MKTG6620 Marketing Information Analytics (spring)
  • MFIN6610 Financial Econometrics (spring)

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Study Abroad

Although there are no particular prerequisites needed in order to qualify for study abroad, the usual course prerequisites still apply. There is no limit to how many courses taken abroad will be allowed for major credit. If the courses are judged equivalent and if the proposed courses constitute a reasonable selection, major or elective credit will be given.

All students wishing to study abroad must first meet with an advisor from the Office of International Programs (OIP). If accepted into the study abroad program and approved by Richard Keeley, Associate Dean of the Undergraduate Program, the student should then see Sam Graves, Department Chair, for course approvals before going abroad. When students wish to have a course considered they should email or bring a copy of the syllabus and course description for approval.

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