The Graduate Technology Consultant (GTC) works directly with a supervising Technology Consultant (TC) by providing technical support for all desktop computing and communications needs of faculty and/or staff in a particular area. The GTC also works as a member of a team of graduate technology consultants across campus.
Essential functions include assisting TCs with the following tasks:
- Providing local computing and communications support to all users in a work unit;
- Implementing and maintaining University hardware, software and networking standards;
- Collaborating when necessary with TCs on problems requiring more specialized technical skill;
- Monitoring the status of all problems reported;
- Working with TCs to continuously ensure that the highest level of customer service is being provided to all members of the work unit;
- Providing feedback to the TC about possible training and development needs of the members of the work unit;
- Assisting with the data back-up program and assisting with decision making related to technology purchases in the work unit.
Requirements:
GTCs should be comfortable using computer technology and have a willingness to acquire new technical skills. A positive attitude and a focus on customer service are very important. In this role you will have the opportunity to learn and support several technologies including (but not limited to):
Windows XP
Mac OS
MS Office
Outlook
Thunderbird
A minimum of 15 hours per week is preferred from September 1 - December 31 and February 1 - May 31. An increase in hours may be available during the summer. This position pays an hourly wage. Tuition remission is not available.
How to Apply:
Please forward a resume and cover letter to Jean Beattie at tcmadmin@bc.edu, if you are interested in this position.