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Information Technology Services

Strategic Plan | Infrastructure

goals, objectives, action items

GOAL I Transform Boston College's infrastructure and application services to better meet user needs and support University goals through identification, testing, and adoption of new information technology that will support the University’s mission.
  1. Implement a flexible, modern Identity Access Management System that supports core University processes.
  • Implement a modern Access Management system that includes:
    • multi factor authentication
    • single sign-on
    • federated identity
    • updated groups management
    • access to new populations
    • access controls to provide the appropriate level of granularity
    • a modern person data management system
    • privileged account management system
  1. Achieve efficiencies in providing IT services leveraging virtualization and cloud-based technologies where and when appropriate
  • Explore enhancements and new technologies for application delivery to address needs for both enterprise and specialized applications.
  • Introduce an internal cloud.
  1. Empower and support the BC community and affiliates for location- and device-independent access to University services with a service to meet these needs.
  • Evaluate the mobility needs of the BC community.
  • Define and develop a mobile access strategy and architecture for BC services that includes security and ease of access.
  1. Provide efficient, effective, and secure access to enterprise information to ensure quality authoritative information management.
  • Provide and provision a master data management solution comprised of:
    • an enterprise data warehouse and an operational data store
    • data marts and cubes (for analytics)
    • enterprise reporting system
  • Enhance the BC data governance model and process for efficient and effective access to enterprise information.
  1. Explore the use of IaaS (Infrastructure as a Service) options, where appropriate and cost-effective, within the appropriate University IT frameworks.
  • Explore solutions including software-defined networks and next-generation backup and recovery strategies considering security, capability, automation, monitoring, and cost.


GOAL II Provide enterprise resources and processes that foster continuous improvement and organizational effectiveness.
  1. Develop effective architectural frameworks that reflect future requirements and provide a means for effective management in identifying and selecting new information technology.
  • Develop a framework and methodology for the identification of innovative and new technologies and solutions that improve ITS service delivery and efficiency.
  • Analyze common ITS services and create technology templates to facilitate provisioning, configuration, and access control.
  • Develop, maintain, and communicate the University architectures and transition plan.
  1. Continue to improve enterprise best practices for governance, capital planning, risk management, and ITS project portfolio management that are participative and transparent.
  • Evaluate existing processes to ensure that they result in enhanced productivity, efficiency, and agility.
  • Explore methods to improve two-way communication, open discussion, and the cultivation/exchange of ideas.
  • Promote and foster skills in ITS that allow the staff to keep pace with rapid technological advances while continuing to shift the culture from “maintain and operate” to “innovate, operate, and maintain.”
  1. Develop a capacity planning and continuous improvement practice, including sustainability, for servers, storage, and networks.
  • Maintain and enhance the storage infrastructure.
  • Develop a roadmap and plan for transition to IPv6 and integration with IPv4.
  • Monitor need for high-performance computing and storage as it relates to big data.