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Information Technology Services

Strategic Plan | Infrastructure

goals, objectives, action items

GOAL I Transform Boston College's ITS infrastructure and application services to better meet user needs and support University goals through identification, testing and adoption of new information technology that will support the University’s mission.
  1. Implement and leverage federated identity services to enable and support secure collaboration with colleagues at other institutions.
  • Implement Identity and Access Management (IAM).
  • Join InCommon.
  • Implement Eduroam.
  1. Achieve efficiencies in providing IT services leveraging virtualization and cloud based technologies where and when appropriate.
  • Continue and expand use of virtual servers where and when appropriate in the Data Center.
  • Evaluate use of  terminals (i.e., thin-client terminals) to replace public workstations.
  1. Empower the mobile workforce (anytime, anywhere and securely).
  • Investigate and analyze increased use of smart devices across the University.
  • Implement a trust-based mechanism for secure mobile access to University information (e.g. 2-factor).
  • Define and develop a mobile application strategy and architecture.
  1. Provide efficient and effective access to enterprise information.
  • Provide and provision a Master Data Management solution comprising of an enterprise data warehouse, an operational data store, data marts and cubes (for analytics) and an enterprise reporting system.
  • Create a well defined governance process for efficient and effective access to enterprise information.
  • Continue to modernize the University’s data architecture and infrastructure to ensure quality authoritative information management.
  1. Provide enterprise applications that support the University's business and information needs through an array of collaboration tools, both on-site and via SaaS (software-as-a-service).
  • Migrate students and potentially other audiences to Google apps.
  • Advise faculty, staff, and student on the appropriate choice and use of consumer-oriented collaboration tools (e.g. DropBox,, Social Text, et al).
  • Replace ageing enterprise tools such as MyFiles@bc, with more modern tools.


GOAL II Provide enterprise resources and processes that foster continuous improvement and organizational effectiveness.
  1. Develop effective architectural blueprints that reflect future requirements and provide a means for effective management in identifying and selecting new information technology.
  • Develop, maintain, and communicate the University target architecture and transition plan.
  • Develop and implement ITS portfolio optimization plan for the implementation, migration, or replacement of ITS technology services.
  • Develop a framework and methodology for the identification of innovative and new technologies and solutions that improve ITS service delivery and efficiency.
  • Analyze common ITS services and create technology templates to facilitate provisioning, configuration and access control.
  1. Continue to improve enterprise best practices for governance, capital planning, and ITS project portfolio management that are participative and transparent.
  • Evaluate existing processes to ensure that they result in enhanced productivity, efficiency and agility.
  • Explore methods to improve two-way communication, open discussion and cultivation/exchange of ideas.
  • Promote and foster skills in ITS that allow the department to keep pace with rapid technological advances while changing the culture from "maintain and operate" to "innovate, operate and maintain."
  1. Practice capacity planning and continuous improvement for servers, storage and network (wired & wireless).
  • Continue to implement practical solutions to minimize cabling infrastructure.
  • Maintain and enhance the storage infrastructure.
  • Improve wireless infrastructure including bandwidth, coverage and identifying outdoor spaces for coverage.
  • Develop a roadmap and plan for transition to IPv6 and integration with IPv4.
  • Review long standing network access control methods and determine if they can be improved upon.