Getting Help with Technology
faculty guide to technology at boston college
Help Center
The Help Center is the initial point of contact for requests for assistance. All requests are tracked. Call the Help Center at 2-HELP (617-552-4357) to speak directly to a Help Center Specialist. If your issue cannot be addressed over the phone, a service ticket will be assigned to the appropriate department. If a problem requires on-site assistance, it is quickly routed to your Technology Consultant.
Help Center Support Hours
Monday through Friday, between the hours of 9 a.m. and 7 p.m. (5 p.m. during the summer), the Help Center is fully staffed and ready to offer assistance. After 7 p.m. and on weekends, support is limited; staff will answer calls, log requests, and begin to find solutions.
Technology Consultants (TCs)
Faculty seeking assistance may contact the Technology Consultant assigned to their department. TCs provide a wide range of desktop computing support and technology-related consulting. TCs have offices near the area they support to facilitate on-site assistance.
View a list of TCs with the departments they support and their contact information.
LAW SCHOOL TECHNOLOGY SUPPORT
Administrative and Technology Resources (ATR), a department of the Law Library provides technology support at the Law School. ITS Media Technology Services (MTS) has a Newton Campus Office.
Contact a
Help Center Specialist by:
Phone:
2-HELP (617-552-4357)
Email:
help.center@bc.edu
Web Form:
www.bc.edu/gethelp
Self-Service Request Forms:
www.bc.edu/techforms
Tech Updates
(and Alerts)
Self-Help through Technical Documentation
The ITS Technology Help website provides extensive documentation to help you help yourself.
Technology News, Updates and alerts
Technology news, announcements, and alerts are posted on the ITS homepage.
Departments Supporting Technology at BC
Academic planning Groups
Academic Technology Advisory Board (ATAB)
ATAB is a committee of the Office of the Provost. It represents the faculty in all matters related to instructional and academic technologies.
Contact: atab@bc.edu
Faculty Tech Contacts
Faculty Tech Contacts (FTCs), are designated faculty members in academic units, who collaborate with ATAB and their departments to assess and communicate academic technology needs. View a list of FTCs (PDF) [Note: To view Adobe Reader® (PDF) formatted files, download the free Adobe Reader.].
Contact: Michael Connolly, Slavic/Eastern Languages
Coordinator, Faculty Microcomputer Resource Center
cnnmj@bc.edu
617-552-3912