Skip to main content

Secondary navigation:

Help Center

information technology services

The CTRC Computing Lab has closed and its specialized software and services have been distributed throughout O'Neill Library.

  • Computers with general productivity and research software are on the third floor behind the Reference Desk.
  • Multimedia software and hardware are available in O'Neill 205
  • Additional printers have been added on the first and third floors
  • Technology Help Desk Support remains in O'Neill 316

Questions? Please email:

Walk-In Help Desk: Provides assistance to users needing technology help with their computer's software, networking, virus removal, computer rebuild/reimage, and other such issues. Hours

Help Center (formerly the Call Center): Provides technical support to the user community via phone, 617-552-HELP (4357) and email, Assistance is available with all university standard software, as well as email, access problems, networking, voicemail, PIN, and Password. Hours

EagleTech: A group of students who work with Information Technology Services to bring the Boston College student community superior technical support and education.

Shanna Gilberg
Help Center

"Always keep your Anti-Virus software up-to-date."

Visit for instructions to update your Anti-Virus software.