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Staff Bios

institutional research, planning & assessment

Kelli Armstrong, Ph.D.

vice president

Kelli oversees a broad range of activities and initiatives that promote the use of information and planning in strategic decision making.  Kelli leads institutional research and planning, space management and strategic services efforts that examine and advance the University's effectiveness in fulfilling its mission and strategic priorities.

Having earned her PhD from Boston College in 1996, Kelli returned to the campus in 2004 to lead BC’s first formal institutional research office.  Prior her arrival at BC, Kelli served as the Associate Vice Chancellor for Enrollment Management at UMass Boston, and worked as both a researcher and an enrollment manager in various higher education settings, including Tufts University, the Massachusetts Board of Higher Education and the UMass system office.  Earlier in her career she was Assistant Dean of Admissions at Bates College and an account executive in an investor relations firm.

Kelli received her B.A. from Bates College, an M.A. from the University of Virginia and a Ph.D. from Boston College.

Kelli lives in Duxbury, MA with her husband and two sons, the eldest of whom is a member of the Boston College Class of 2016.


Emily Carey

project manager / business analyst



Stephanie Chappe, Ph.D.

lead research analyst



Marise Fallon

assistant director, space planning



Jennifer Foley

project manager, strategic services



Jessica Greene, Ph.D.

director, institutional research & assessment

Jess’ main responsibilities include providing the University’s senior leaders with studies and analytics that support and inform the development of University policy, the assessment of academic progress, and the evaluation of operational outcomes.  Jess and the Institutional Research team also help the University to satisfy its external compliance reporting requirements and support ad hoc requests relevant to the work of the BC community.  Jess also co-manages, with ITS, the University’s Data Warehouse and Data Mart, BC’s primary data systems.

Jess has spent her entire career in the research arena, first working in market research in the private sector and then transitioning to educational research via her first position at Boston College in 1997 as a Data Manager.

Jess earned her bachelor's degree in Economics from the College of the Holy Cross, her Master's from the University of Southern California and her Ph.D. in Educational Research, Measurement and Evaluation from Boston College.  Jess’ published work has centered on urban Catholic schools and she has presented extensively on this topic, along with the areas of survey design, assessment, and data warehousing. 

When not crunching numbers, Jess enjoys spending time with her family who loves traveling across the country to attend at least one Major League Baseball game in a different city each year.


Gina Harvey

Director of Space Planning

Gina manages all of the square footage at Boston College.  She strategizes and coordinates with the Boston College Executives to determine the best decisions and operations related to the allocation of all space at Boston College to meet the strategic plan and the mission of the University.

Gina began her career at John Hancock Financial Services, where she worked as a designer, project manager and assistant manager for 18 years.  She also worked at GHK and as a consultant in Boston before coming to Boston College as a Space Management Analyst 18 years ago.

Gina received her Bachelor of Fine Arts – Interior Design from the University of Massachusetts.  She is a member of IFMA, SCUP and attends IIDA events.

Gina lives in Swampscott, MA with her husband.  Three of their sons are Boston College graduates. In the summer Gina and her husband enjoy spending their time sailing.


Denice Koljonen

associate director, strategic services

As a member of the Strategic Services team, Denice works with individual departments, Divisions and Schools at Boston College on strategic planning initiatives. Projects range from analyzing the viability of new initiatives and programs to creating action plans for implementing new strategies. Denice previously managed the Administrative Program Review (APR) by working with department teams to complete their self-study reports, engage in external reviewer site visits, and create their action plans.

Denice has a strong background in management consulting, serving as a senior consultant at Arthur D. Little, Inc. for more than 10 years. She has worked primarily in the areas of corporate visioning, strategic analysis and planning for the communications, publishing, transportation, and medical devices industries. Prior to joining IRPA in 2010, she worked as an independent consultant.

Denice earned her B.A. in Economics and French from Gettysburg College and her MBA from The George Washington University.

Denice enjoys yoga, spinning classes, and walking the family’s ‘extra large’ wheaten terrier in her quest for 10,000 steps a day.


Zigrida Kruckovs

space planning support specialist

Zigrida works with the University’s space data, using CAD and Archibus to update the space inventory.  She implements and/or coordinates administrative database changes resulting from alteration and renovation activities as well as the annual space update, and coordinates the data exchange with the Data Warehouse.  Zigrida also assists in responding to ad hoc requests for space data and in creating presentations related to space planning.

Zigrida joined the Boston College space planning team in 2000; prior to that Zigrida worked for a number of years with a small software development company focused on military security systems.  Earlier experiences included a Senior Administrative Assistant position with Lotus Development Corp.

Zigrida received her B.A. in Psychology from Emmanuel College.

Zigrida is a fluent speaker of Latvian and edits her church’s quarterly Latvian-language newsletter.


Kathryn Mackintosh

assistant director for ir operations



Carol Pepin

associate director, data management



Michael Pimental

executive director, strategic services

Mike assists departments, schools and divisions with their assessment and planning activities, offering consultation and facilitation services to meet their specific needs. He developed BC’s innovative program review system that guides individual departments through a process self-assessment, external peer review and action planning. Mike also works with larger units and cross-functional teams to help them design and implement a broad range of strategic planning, business and operational solutions.

Mike’s background includes strategic planning, organizational development, project management, change management, human resources, training, and employee relations. He brings a mix of academic and corporate experience with positions in the higher education, employment, healthcare and high-tech manufacturing industries.

Mike earned his bachelor's degree in General Management and MBA from the Carroll School of Management at Boston College.

Mike is an avid runner who prefers to do his running in the early morning when there is plenty of time to clear his mind and think.


Daniel Riehs

lead technology associate

Dan oversees all aspects the data warehouse's quality assurance strategy. He serves as the data mart integration expert within the Cognos environment, and assists with most aspects of the data warehouse development process, including requirements, design, and report development.

After earning his bachelor's degree in from Boston College in 2006, Dan started in the office of Institutional Research as a web applications developer, and has since held positions as a business intelligence developer and business analyst.

A graduate of BC's Honors Program, Dan majored in computer science with a minor in studio art.

Dan is a self-described WikiGnome and enjoys brewing his own beer made with Mountain Dew.


Margaret Ryan, Ph.D.

senior research associate



Elaine Testa

administrative assistant to the vice president