This form is to be used only for Eagle Bucks refunds. If you have lost CASH in one of the laundry machines, you will need to call MacGray directly at 1-800-622-4729 to receive a coin refund.
Please review the refund policy for Residence Hall laundry machines thoroughly, before submitting your request below:
- Refund requests must be made no more than 7 business days after the incident you are reporting. Please do not report incidents that occurred more than 7 business ago.
- Refund requests will be processed in the order received usually within 5 days of receipt date. An email message will be sent to requestor once the refund has been processed.
- Refund can only be processed to requestor's Eagle Bucks account. NO CASH REFUNDS WILL BE PROVIDED.
- Machine malfunctions will be verified before refund is authorized. We reserve the right to deny a refund if situation cannot be verified.
- Incomplete refund requests will not be accepted.
If you have any questions, please contact us by phone at (617) 552-6650 or by email at firstname.lastname@example.org.