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Information Technology Services

Troubleshooting Tips - Understanding Error Messages

bc application server - browser troubleshooting

Following are the error messages and issues we have encountered and their resolution (these apply only when using the Application Server through a browser - not the Citrix Receiver).

 

UNABLE to LAUNCH APPLICATION - CERTIFICATE ERROR - FIREFOX (Windows)

ERROR: Using Firefox, you are unable to open an application and receive a certificate error (figure 1).

RESOLUTION: Use Internet Explorer 8 or 9 to access: apps.bc.edu. This should resolve the error and allow you to use FireFox in subsequent visits.

unable to launch notification
Figure 1.

Add Web Site to Trusted Sites Zone Screen - Internet Explorer

ERROR: You see a screen (figure 2) instructing you to "Add Web Site to Trusted Sites Zone".

RESOLUTION:

    1. Open Internet Explorer.
    2. From the Tools menu, select Internet Options.
    3. Click the Security tab.
    4. Click the Trusted Site icon and click the Sites button.
    5. Enter https://apps.bc.edu and click Add.


add website to trusted zone
Figure 2.

Application Does Not Launch (Open) - Any Browser

PROBLEM:  Your web Browser attempts to open file: launch.ica and hangs (figure 3).

RESOLUTION: The Citrix Client needs to be installed on the computer you are using.

Citrix Client Installation - Mac

Citrix Client Installation - Windows

file loading screens
Figure 3.

Problem Accessing Apps Storage Directly - Windows computers not on the Domain

PROBLEM: You are unable to successfully map a drive to AppsStorage.bc.edu on your Windows computer that is not on the BC Domain.

  • Faculty and staff Windows BCCR computers ARE members of the BC Domain (you log into "BC").
  • Most student computers are NOT members of the BC Domain.

RESOLUTION:  When mapping a drive to AppsStorage.bc.edu, be sure to select "Connect using different credentials" and "BC\" should precede your username (example: bc\smithj) when you authenticate. View step-by-step instructions