On this page:

• About group email accounts
• Request a new group email account
• Change or delete an existing group email account

About group email accounts

A group email account is used as a central inbox for a project, department, or organization. By setting up a group email account, you create a permanent point of contact for use in Web pages and print publications that does not change as personnel in the department or organization change. For example, the ITS Help Center has a group email account (Help.Center@bc.edu) so that students can email the Help Center questions and comments. This group email account is read by the 6 or so staff members who work in the Help Center.

Students: Your group email account is only an email forward to addresses you specify (up to 5 email addresses). It is not an email account with quota space.

Faculty and Staff: Your group email account can be either an email account with an Inbox that you log in to with a username and password or it can be an email forward to addresses you specify. There is no storage quota for this group email account.

Requesting a new group email account

Currently, academic and administrative groups, organizations, and departments, as well as registered student organizations can request group email accounts.

To request a new group email account:

• Registered student organizations: Print and fill out the Student Organization Group Email Account Request Form and have it signed by a representative from the Office of the Dean for Student Development (ODSD) in McElroy Commons. Then send it via campus mail to: Collaboration Systems, Group Email Requests, Information Technology Services, Waul House 202.
  Note: Mail sent to a student organization group email account is automatically forwarded to up to 5 club representatives specified on the request form.
• Academic or Administrative: Fill in the online Academic or Administrative Group Email Account Request Form.

Please note that it may take 1-2 business days to complete your new group email account request. If you require a faster turnaround time, please email group.email.questions@bc.edu.

Changing or deleting an existing group email account

To make changes to an existing group email account, such as updating ownership of a group email account, changing forward email addresses, or deleting a group email account, a group email account owner must send an email to group.email.questions@bc.edu with:

• Their name
• The full name of the group email account (for example: Help.Center@bc.edu)
• The question or request they have

Student organizations: Mail sent to a student organization group email account is automatically forwarded to up to 5 club representatives specified on the request form. When you need to change the list of club representatives receiving email for a group email account, a club officer must email group.email.questions@bc.edu to request the email address change.