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Information Technology Services

Network Upgrade June 2015

Connecting to the Internet @ BC

ITS (Information Technology Services) will be upgrading the entire network on campus this June. This upgrade will provide an easier and more secure experience for those who connect to the Internet at BC. Additionally, by upgrading to the eduroam wireless network, it will allow BC community members to easily connect to the eduroam networks at participating universities throughout the world. Learn more about the upgrade to eduroam.

Key Dates:

  • 6/2: Wireless network upgrade to "eduroam" wireless network. (Chestnut Hill Campus and Brighton Campus)
  • 6/4: Wireless network upgrade to "eduroam" wireless network. (Newton Campus)
  • 6/2-6/30: Wired networks upgraded building by building. (View detailed schedule)

On this page:

What to Expect

  • Wireless: You will be required to switch to the “eduroam” wireless network. 
  • Initial Login: You will need to login using your BC credentials:
    • BCusername@bc.edu (Note the @bc.edu)
    • BC Password (Password used for Agora Portal)
  • The upgrade will be implemented in phases, starting with upgrades to the wireless network on June 2 & June 4. 
  • This will affect all devices that connect to the BC wireless and wired networks: computers, smartphones, tablets, printers, etc. 
  • After the wireless upgrade is implemented, the “bcsecure” network will no longer be available. The “BostonCollege” wireless network will be for guest use and manual registrations only. 
  • Additional information and support will be available as this project progresses. 


Upgrade Schedule

Pilot Locations: The network has already been upgraded in a few buildings as part of testing. Anyone who connects to the network in these locations will need to take steps to connect to the upgraded network. Learn more about how to connect in 129 Lake Street, Cadigan Center, St. Clement's, and 3 Lake Street.

 

We will upgrade remaining buildings according to this schedule:

Wireless Upgrade to "eduroam"
Date Location
June 2 Main Campus & Brighton Campus
June 4 Newton Campus

 

Wired Upgrade
Date Location
June 3 Lyons Hall, St Mary's Hall, and Bapst Library 
June 4 Newton Campus
June 9 Higgins, Stokes, McElroy, and Carney
June 10 Alumni Stadium, Conte Forum, Yawkey, Merkert
June 11 O'Neill Library, Gasson Hall, Devlin Hall, Fulton Hall
June 23 College Rd Buildings, Service Building, Hammond Triangle Buildings
June 24 Campion Hall, McGuinn Hall, 90 Moore Hall, Corcoran Commons, Plex, and Lower Dining Hall
June 25 Maloney Hall, Cushing Hall
June 30 Properties in Dover, Dorchester, and Weston


Connecting to the Upgraded Network:

After the upgrade, connect to the new network with your computer, smartphone, tablet, or other device:

  1. Wireless: Connect to the “eduroam” wireless network.
    Wired: Plug your Ethernet cord into your computer.

  2. Windows Users: Click on the pop-up in your tool bar that says "Additional information is needed to connect to this network"

  3. Login with:
  4. Select “I Agree” or “Continue” if you receive any certificate messages.

VoIP Desk Phones (if applicable):

  • Reboot your VoIP phone by disconnecting and reconnecting the Ethernet cable.
Windows Computers - Trouble connecting?

Some Windows computers require configuration before connecting to the upgraded network.

  1. Connect to the “BostonCollege” wireless network.
  2. Go to helix.bc.edu and select “Download Windows Configuration Software” and then install the software.
  3. Next, follow the instructions above.

NOTE: For computers without wireless Internet, you may need to follow manual configuration instructions with the help of ITS Support.


Mac Computers - Trouble Staying Connected?

You may need to make eduroam your preferred wireless network.

  1. Click the Wi-Fi icon in the menu bar and then click Open Network Preferences.
  2. Select Wi-Fi in the left pane and then click Advanced.
  3. Under the Wi-Fi tab, drag “eduroam” from the list of preferred wireless networks so it is above “BostonCollege.”
     
Connect Game Consoles and Other Devices to the Network Manually

Some devices must be registered manually, such as game consoles, and will need to use the "BostonCollege" network. Using a device that is already connected to the network, visit helix.bc.edu and select "Register Other Device." Follow the prompts on the screen to manually register the game console or other device. Once complete, you can connect the device to the "BostonCollege" network (NOT eduroam).


Guests (Non-BC Users)

To connect to the new network:

  1. Connect to the “BostonCollege” wireless network.
  2. Go to helix.bc.edu and select “Guest Registration.”
  3. Complete the registration form.
    You will receive a confirmation email and/or text with your login credentials

Need Help?

Call the Technology Help Center at 617-552-HELP (4357) or bring your laptop or device to the Walk-In Help Desk in O'Neill 248.

 

FAQs

How do I manually register devices after the upgrade?

Some devices must be registered manually, such as game consoles, and will need to use the "BostonCollege" network. Using a device that is already connected to the network, visit helix.bc.edu and select "Register Other Device." Follow the prompts on the screen to manually register the game console or other device. Once complete, you can connect the device to the "BostonCollege" network (NOT eduroam).

I thought we already had eduroam. How is this different?

Eduroam is already available in select locations on campus, but this upgrade will roll it out to the entire campus. Learn more about Eduroam.

What if I need to change my BC Password?

Before changing your BC Password, you should forget the eduroam wireless network on your mobile devices. This will help prevent those devices from attempting to connect to eduroam with the old password. And, for the best experience, ITS recommends that you change your BC Password using a computer, if possible.


About Eduroam

Eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community.

Now available at thousands of colleges and universities in over 50 countries, eduroam allows members of the Boston College community to easily connect to the Internet when visiting other participating institutions.

BC ITS strongly recommends that you first connect at BC before traveling to allow time for any possible troubleshooting that may be necessary.