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Information Technology Services

Contacts

where to go for technology help

Help Center (Support via Phone, Email, or Chat)

The Help Center is the initial point of contact for requests for assistance. All requests are tracked. Call the Help Center at 617-552-4357 (2-4357), email help.center@bc.edu, or use the live tech support chat to speak directly with a Help Center Specialist. If a problem requires on-site assistance, it is quickly routed to the appropriate Technology Consultant. The Help Center is located in O'Neill Library room 206.

Support Hours*: Monday - Friday: 8:30 am to 7 pm

* Off-hours support is available with limited capacity 24 hours a day, 7 days a week.

Walk-In Help Desk

The Walk-In Help Desk, located in O'Neill 316, provides assistance to users needing technology help with their computer's software, networking, virus removal, computer rebuild/reimage, and other such issues.

Support Hours:

  • Monday - Friday: 9 am to 5 pm
  • Friday's in the summer: 9 am to 3 pm

Technology Consultants (TCs)

Faculty seeking assistance may contact the Technology Consultant (TC) assigned to their department. TCs provide a wide range of desktop computing support and technology-related consulting. TCs have offices near the area they support to facilitate on-site assistance. See the TC website.

View a list of TCs with the departments they support and their contact information.

Hardware Repair Center

The Hardware Repair Center provides BC faculty, staff, and students an on-campus facility for warranty and non-warranty computers as well as University owned printers. Learn more about the Hardware Repair Center, including what brands they are certified to repair. 

EagleTech

EagleTech is a group of dedicated students providing a presence within Information Technology Services. The mission of the EagleTech program is to offer the Boston College student community superior technical support and education with an emphasis on customer service and professionalism. Learn more about EagleTech.

More Technology Help

Technology News, Updates, and Alerts

Technology news, announcements, security alerts, and technology outages are posted on the Technology Help home page.

Contact the Help Center

phone:
2-HELP (617-552-4357)

email:
help.center@bc.edu

chat:
live tech support chat
(M-F 9am-5pm)

web form: www.bc.edu/gethelp

 

 

Tech Updates and Alerts

Technology Help home page

 

 

 

Technology Training