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Information Technology Services

Connected Backup Service (formerly Iron Mountain)

ITS offers a remote, automated backup of faculty and staff computers using a product called Connected Backup by Autonomy (formerly owned by Iron Mountain). Users of the service are offered automated backup of their computer and have the ability to recover files from any location using a web browser.

Note: If your department would like an ITS representative to come by to speak about Connected Backup and demonstrate its use, please contact the Help Center at (617) 552-HELP (4357).


Due to scheduled maintenance, the Account Management website will not be available for web restores during the following times:

  • Saturday, October 4 from approximately 1-5 pm
  • Sunday, October 12
  • Saturday, October 18 from 7:30-11:30 pm
  • Sunday, October 26 from approximately 8-11 am

Please note that backups and restores using the Connected Backup application on your desktop will not be affected.

Getting started

Please note: These files are Adobe ReaderĀ® (PDF) formatted files. To view them, you will need to download the free Adobe Reader.


Registration Links

Frequently Asked Questions

  • FAQ (Frequently Asked Questions)
  • Technical FAQ - This page is intended for technology support staff (TCs, etc) and other computer savvy members of the community.

More information


Retrieve files and manage your account