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Information Technology Services

Voicemail FAQs

Password and Extension

What is my extension?

The last 5 digits of your phone number. Example: If your phone number is 617-655-1234, your extension is 5-1234.

For Shared mailboxes: For your extension number, type in your full phone number and then your assigned box number. For example, if your number is 552-4357 and your assigned box number is 2, then type: 55243572.

What is my password?

Your voicemail password is your PIN. Your initial voicemail password/PIN is your Eagle ID (the first eight digits on your BC ID card). You will be required to change it at first login following these PIN security requirements (BC sign-in required).

What if I forget my voicemail password/PIN?

If you forget your voicemail password/PIN, you can have it reset:

  • Log in to vmail.bc.edu and click the link next to Having trouble logging in?
  • Call the Help Center at 617-552-HELP (4357).

How do I change my voicemail password/PIN (for personal & departmental mailboxes)?

To change your voicemail password/PIN:

  • Via phone: Log in to your voicemail via phone [call 2-4006 (on-campus) or 617-552-4006 (off-campus)], and press 4 from the main menu, then press 3 and follow the prompts.
  • Via the web: Log in to vmaill.bc.edu and click the Personal tab. You can change your voicemail password/PIN at the bottom of the page.

 

Working with Messages

How long can I keep a voicemail message?

All voicemail messages will be retained for an unlimited amount of time (until you delete them). You have to delete them to remove them from your voicemail box.

Are you getting voicemail via email? Voicemails will remain in your voicemail box until you delete them (unless you have opted to not have messages saved in your mailbox). If you do not delete the voicemail, your phone will indicate that you have a new voicemail, even after you get the email transcript of the message.

Need to save a message for legal reasons? You can save voicemail via the web (vmail.bc.edu). With any issues of this type, you should contact the Boston College Police Department.

What is the limit on the number of messages I can receive in my voicemail and how long can they be?

You can have 200 voicemail messages (new & saved). There is no limit on the length of each message.

How do I retrieve a deleted message?

If you deleted a voicemail message, you can undelete it by phone until midnight that night.

To undelete a message:

  • Log in to your voicemail via phone [call 2-4006 (on-campus) or 617-552-4006 (off-campus)], and press 5 from the main menu, then press 8 and follow the prompts.

How do I log in to my shared voicemail?

For your extension number, type in your full phone number and then your assigned box number. For example, if your number is 552-4357 and your assigned box number is 2, then type: 55243572.

 

Assistant Number, Operator Number, & ReachMe Number

What are the Assistant Number, Operator Number, & ReachMe Number?

The Assistant number is the number your caller will be transferred to when they press 5 when listening to your greeting. This number can be set up to be the phone number of someone who could be of help to the majority of your callers (an assistant, co-worker, boss, etc).

  • To setup the Assistant number, press 5 on the Main menu, then press 2 and follow the prompts.
    - OR - Setup the Assistant number on the Alternative numbers tab on Voicemail via the web.

The Operator number is the number your caller will be transferred to when they press 0 when listening to your greeting. This would typically be set to a main departmental number, for example.

  • To setup the Operator number, press 9 on the Main menu, then press 8 and follow the prompts.
    - OR - Setup the Operator number on the Alternative numbers tab on Voicemail via the web.

The ReachMe number is the number your caller will be transferred to when they press 3 when listening to your greeting. This number can be any number in the continental US.

  • To setup the ReachMe number, press 5 on the Main menu, then press 1 and follow the prompts.
    - OR - Setup the ReachMe number on the Alternative numbers tab on Voicemail via the web.