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Information Technology Services

Activating Your Student Phone

On campus telephones

New undergraduate students may request their own BC phone number (starting with 617-641) by calling the Help Center at 617-552-HELP (4357). This phone number will be active until the August following their graduation.

To use this number in the residence halls, students need a touch-tone phone with working # and * keys. You can dial 6-3333 to test your phone keys to verify that they are recognized as the "pound" and "star" key respectively. Cordless phones are not recommended because of the large number of lines in such a small area, which can cause interference and static. A simple, inexpensive desk phone is sufficient for use in the residence halls. For undergraduate students living off campus, their BC phone number will serve as a voicemail box where they can receive messages.

Troubleshooting

If you don't hear a dial tone when you plug your phone into your jack, use a nearby phone and dial 2-HELP (2-4357) or call 617-552-4357 from your mobile phone or message us at live tech support chat (M-F 9am-5pm) to report a phone jack problem. When you call, be prepared to provide your Eagle ID number, a phone number where you can be reached (your roommate's, for example), and your EagleNet box number (located on the left-hand side of the EagleNet box below the phone and computer icons).