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Professional Development Programs

scheduled employee development programs

Fall 2015 Program Offerings


Dealing with Difficult People
Presenter: Martha Deering
Tuesday, November 10th - 9:00am to 12:00pm

In this session, you will:

  • Learn the characteristics of 8 difficult personality types
  • Examine specific methods useful in coping with difficult behaviors
  • Discuss a personal action plan
  • Revisit conflict management principles

Supporting University Competencies: Communication

Emotional Intelligence: A Primer
Presenter: Pat Touzin
Tuesday, November 17th - 9:00am to 12:00pm

The days when workplace success required “leaving your feelings at home” are long gone.  Not only is that advice impossible to follow, it has become clear that unrecognized, denied or suppressed  emotions can cause a range of workplace problems such as difficulty handling change,  inability to work in teams,  and poor interpersonal relationships.  Although emotions are the source of engagement, joy, and energy in the workplace, they are also at the heart of anger, frustration, and disengagement.

Emotional intelligence is the ability to understand and deal with feelings, both your own and those of others, in a healthy and constructive way.  This session will explore the key components of EI:

  • Self-Awareness:  awareness of your own emotions and tendencies
  • Social-Awareness: consideration of others’ behaviors and feelings
  • Self-Management: ability to manage emotions, to respond rather than react
  • Relationship-Management: being mindful to effectively manage social interactions

Supporting University Competencies: Continuous Learning

If you are interested in any of the session listed above, please register as space is limited.