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Leadership Building

scheduled employee development programs

Spring 2015 Program Offerings


Managing Conflicts Before They Manage You
Patricia Touzin, Director, Staff and Faculty Assistance Program

Conflicts are an inevitable part of daily life.  This is true at home where families routinely work through disagreements about bedtime, mealtime, homework, or how to spend family vacation.  It is also true in the workplace which offers opportunities forsecurity, esteem, achievement and growth.When people work together to achieve goals, when they are engaged, conflict is inevitable.  

This session will focus on:

  • Understand the nature of conflict
  • Identify their preferred styles of managing conflict
  • Understand different types of conflict
  • Gain skills to diagnosethe source of conflict
  • Establish simple plans to manage the stress of conflicts
  • Learn structured approaches to resolving conflict

Tuesday, April 28, 2015
9 am - 12 pm
Walsh Hall Function Room

University-wide Competencies
People Development, Teamwork, Decision Making and Continuous Learning

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