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Communication Skills Programs

scheduled employee development programs

Fall 2015 Program Offerings


Dealing with Difficult People
Presenter: Martha Deering
Tuesday, November 10th - 9:00am to 12:00pm

In this session, you will:

  • Learn the characteristics of 8 difficult personality types
  • Examine specific methods useful in coping with difficult behaviors
  • Discuss a personal action plan
  • Revisit conflict management principles

 Supporting University Competencies: Communication


If you are interested in any of the session listed above, please register as space is limited.