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Communication Skills Programs

scheduled employee development programs

Can We Talk? Skills for Clear Communication
Pam Kristan, Training Consultant

Have you ever found yourself in these communication miscues: when you felt what you were saying wasn’t getting through? Or when you thought you understood someone, only to find out that wasn’t what the person meant? Perhaps you’ve wondered why talking with some people is so hard, whereas with others, it's effortless.

This workshop will help you speak, listen, and be heard with ease and effectiveness. Through demonstrations, small groups, reflection, and real-life scenarios, you will learn

  • what communication really is
  • how to listen and speak effectively
  • communication strategies that apply in any situation
  • your particular style of communication, and practice talking with people of different styles

Tuesday, October 28, 2014
Walsh Hall Function Room

University Core Competencies
Communication and Continuous Learning

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Grammar and Proofreading
Lisa Sherrer, EMS & Associates Training and Consulting

Whether you write or review e-mails, proposals, reports, or other documents, proper use of grammar  and punctuation rules is an essential business communication skill which can positively (and negatively) affect your credibility in the workplace. Feel confident in your writing as we discuss and identify common grammar and punctuation issues and problems. We will also cover spelling and word usage mistakes and capitalization.

Workshop exercises will help you become more confident in applying grammar and punctuation rules resulting in effective and professional written communication. We will discuss proofreading tips and techniques, which will save time and avoid frustration. Our discussion will also include the proper use of common proofreader marks. Hands-on practice will ensure that your written product is accurate, clear, professional, and accomplishes your writing mission.

  • During this engaging and interactive workshop you will learn:
  • How to avoid common grammar mistakes
  • The grammar rules that have the most impact on your documents
  • Sentence structures that convey the appropriate message
  • Proper use of punctuation and capitalization
  • Common spelling mistakes and misused words
  • Proofreading and editing techniques to enhance the effectivity of your writing product

Thursday, October 16, 2014
Walsh Hall Function Room

University-wide Competencies
Communication and Continuous Learning

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Being Effective with Difficult People and Their Behaviors
Steve Friedland, President, Steve Friedland Associates

This workshop provides key knowledge, skills, tools, and resources to learn how to effectively deal with difficult people behaviors in the workplace. You will learn how your choice of behaviors and attitudes can have an impact on others, diverse styles of communication impact relationships, as well as options for communicating and setting professional boundaries with difficult people.

Key topics include:

  • Identifying difficult people and their specific behaviors
  • Understanding diverse communication styles role in interpersonal relations
  • Cultural and gender issues in setting boundaries with difficult behaviors
  • Managing disagreements and conflict
  • Response options for dealing with anger, hostility or other difficult behaviors

As a result of this workshop, you will learn how to more effectively handle, communication, or response to difficult people and a range of specific challenging behaviors.

Registration limited to 20 participants.

Tuesday, November 4, 2014
Walsh Hall Function Room

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Deliver with Confidence!
Trisha Griffin-Carty, Communications Coach, Griffin-Carty Communications

How do they do that?? We’ve all been there, listening to a key note speaker at a conference or a manager at a monthly team meeting, impressed by the presenter’s confident delivery. Is this ability just something one is born with?

The answer is a resounding “no.”  Successful, confident speakers leave nothing to chance. They prepare – and most importantly – they practice for each speaking opportunity. Far from being an innate quality, a strong delivery   style is something that can—and should—be learned.

Delivery is the last step in the presentation process, a process that begins with analyzing the audience, selecting key points that answer the audience’s questions and creating a solid outline. Once you have that foundation in place, you are ready to consider how you want the message to be heard.

  • During this interactive session, you will:
  • Discuss and practice the four key elements of an effective delivery: eye contact, pausing, inflection and movement.
  • Share tips for managing presentation nervousness.
  • Identify tips to minimize speech mannerisms (“uh,” “um,” “but”).
  • Develop action items for an upcoming  presentation.

Attend this session and learn how to increase the impact of your presentations by delivering your message in a clear and compelling manner.

Wednesday, November 12, 2014
Walsh Hall Function Room

University-wide Competencies
Communication and Continuous Learning

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This is What I Really Mean: Communication Skills to Build and Strengthen Workplace Relationships
Joyce Jamroz, Jamroz & Katz Consulting

Are there times when you need to refuse a request and feel uncomfortable doing so?

Do you work for multiple people who compete for your time and talents?

Do you work with someone who has a practice of borrowing your “work tools” without asking? 

Does a teammate constantly interrupt you when you’re speaking?

Does someone continuously fail to meet their deadlines – particularly when you count on their commitment?

Does a coworker have a habit that distracts you from accomplishing your work?

In positions that require interaction with others, assertiveness skills are critical to our effectiveness and success. Communicating assertively can help prevent problems, manage stress levels, improve self-confidence, and make a stronger impression on those with whom we interact.

In this workshop, you will learn specific techniques that will help you:

  • Express ideas and opinions more clearly and directly,
  • Disagree without antagonizing,
  • Face uncomfortable situations in a straight-forward manner, and
  • Say no without feeling guilty.

Thursday, November 20, 2014
Walsh Hall Function Room

University Core Competencies
Communication and Continuous Learning

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Business Writing
Lisa Sherrer, EMS & Associates Training and Consulting

In the workplace, you are often judged by your ability to write well. Individuals in and outside the organization evaluate your writing on many levels which can impact how they perceive your intelligence, credibility, and professionalism. Ensure that you are putting your best foot forward by learning how to write compelling documents which are clear and concise. This engaging and interactive workshop will provide you with opportunities to learn and practice a structured, logical, and streamlined approach to your writing product. We will discuss and identify common business writing problem areas and how to correct them. At the end of this workshop you will understand how to better engage your reader and achieve the message impact you desire.

During this hands-on and interactive workshop you will learn:

  • Obstacles to effective writing and how to overcome them
  • Dealing with writing blocks
  • Prewriting decisions/planning your message
  • Understanding and writing for the audience
  • Organizing your writing for maximum impact
  • Utilizing effective paragraph structures
  • Common writing pitfalls to avoid
  • Eliminating wordiness and streamlining your sentences for clarity and conciseness
  • Memos, letters, and e-mails: format and structure
  • Proofreading tips and techniques

Thursday, December 4, 2014
9-1 (includes light lunch)
Walsh Hall Function Room

University-wide Competencies
Communication and Continuous Learning

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