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Mediation Services

office of the dean of Students

What is Mediation?

Mediation is a form of dispute resolution that allows Boston College students with competing interests to work with a neutral party (the mediator) to resolve their issues in a safe and respectful environment.  Mediation at Boston College supports the mission of the university by creating a community environment where conversation on important personal life and campus issues can take place in an atmosphere of friendship, trust, and respect.

Why Use Mediation?

Disputes and disagreements are not only stressful, but they can also negatively influence friendships, working relationships, and overall academic achievement.  Successful mediations not only facilitate conflict resolutions, but they can also serve to repair relationships and enlighten all parties.  Mediation can be especially helpful to off-campus students who do not have a Resident Director or Resident Assistants living in their community.

What Cases can be Mediated?

  • Noise or studying disturbances
  • Use and/or mistreatment of property
  • Internal campus group conflicts
  • Monetary issues
  • Offensive word choices
  • General disrespect of individuals or groups
  • General roommate conflicts

How does Mediation Differ from Student Conduct?

The goal of mediation services is to address problematic situations before they become conduct cases.  Consequently, the use of BC Mediation Services may not ordinarily be substituted for situations which may require resolution through the University Conduct System.  However, in certain instances, approved in advance by the Dean’s Office, some conduct cases may be resolved through mediation.

Who are the Mediators?

Mediators at Boston College are professional staff members or advanced graduate students representing a wide variety of expertise.  Mediators are assigned to cases based on their level of familiarity with the circumstances surrounding the case.

How does the Mediation Program Work?

E-mail to explain your issue.  If we can help, we will set up a mediation.  The Dean of Students Office will contact all parties involved and arrange a convenient time and location for the mediation.  It is important to note that all parties involved must participate voluntarily (please see Mediation Agreement Form).

At the session, the mediator will facilitate a respectful conversation between the disputing parties.  Mediators do not decide who is “right” and who is “wrong,” but rather, they assist the disputants in designing their own conflict resolution.  If a resolution is agreed upon, it is then written down and all parties will sign it.  If a resolution cannot be agreed upon, the mediator can refer the disputants to other helpful resources on campus.

Contact Information:

Call: (617) 552-3470
Visit: Maloney Hall, Suite 212