LibQUAL+ Survey Results
The Boston College Libraries recently participated in the 2006 LibQUAL+ survey. LibQUAL+ is a research and development project sponsored by the Association of Research Libraries in collaboration with the Texas A&M University Libraries. The survey is designed to measure library users' perceptions of service quality and identify gaps between minimum, perceived, and desired expectations of service. The survey addresses three major areas of library service: Affect of Service, Information Control, and Library as Place.
3300 members of the university community were randomly selected to participate in LibQUAL+. Of that number, 113 undergraduates, 151 graduate students, 147 faculty, and 56 staff members completed the survey. 161 respondents (34%) included additional comments. An initial review of the answers and comments reveals the following:
- Seamless access to online databases and e-journals is of utmost importance to our users
- Improved access to online resources should not come at the expense of print collections
- Interlibrary Loan is an essential service utilized and appreciated by faculty, students, and staff
- Library users require an inviting and comfortable library that has both group study space and quiet areas for reading and studying
This year, the Boston College Libraries participated in LibQUAL+ as a member of the Association of Jesuit Colleges and Universities. This gives us an opportunity not only to identify where our services need improvements in the eyes of our users but also to compare our results with peer institutions.
The staff of the Boston College Libraries thanks all our survey participants for their time and input. Your feedback will be invaluable as we work to meet the information needs of the Boston College community.