Boston College Libraries Faculty Newsletter

VOLUME 6   NUMBER 1

FALL 2004

Library Assessment Update

The library is continually in the process of assessing how well we meet the needs of our users. The Assessment Task Force is charged to coordinate these activities. This is a summary of some recent changes based on user feedback and some plans we have for the future.

 

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The LibQUAL+ survey indicated some issues with the quality of service at the library service desks. Both the Reference and Access Services departments have further developed their staff training programs to address service and content competencies.

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We continue to address the complex issues associated with the acquisition of and access to electronic resources, with a staffing reorganization and an improved evaluation and renewal process.

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Substantial changes were made to the library web site in preparation for the Fall semester. Library users told us they wanted a logical place to begin their research and also the ability to more easily contact library staff. Now library patrons can begin research with a Subject Quick Start. For in-depth coverage on a topic, use a Research Guide. Find tutorials and answers to frequently asked questions on the How Do I...? page.

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Future work calls for usability testing on the Online Databases page and the Virtual Data Center and overall access to data.

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The Boston College Quality of Student Life Committee, the student group that brought free copies of the New York Times and the Boston Globe and a few other periodicals, worked with the library on expanding Sunday hours. We now open at 10:00am on Sundays, one hour earlier.

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We are also considering how the physical environment and general layout of the O'Neill Library might be improved. We are particularly interested in making the Library more comfortable for users as well as more conducive to optimal study and research.

 

 

Questions, comments? Contact the BC Libraries Newsletter Review Board.