The library is continually in the process of assessing how well
we meet the needs of our users. The Assessment
Task Force is charged to coordinate these activities. This
is a summary of some recent changes based on user feedback and
some plans we have for the future.
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The LibQUAL+
survey indicated some issues with the quality of service
at the library service desks. Both the Reference and Access
Services departments have further developed their staff
training programs to address service and content competencies.
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We continue to address the complex issues associated with
the acquisition of and access to electronic resources, with
a staffing reorganization and an improved evaluation and
renewal process.
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Substantial changes were made to the library web site in
preparation for the Fall semester. Library users told us
they wanted a logical place to begin their research and
also the ability to more easily contact library staff. Now
library patrons can begin research with a Subject
Quick Start. For in-depth coverage on a topic, use a
Research
Guide. Find tutorials and answers to frequently asked
questions on the How
Do I...? page.
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Future work calls for usability testing on the Online
Databases page and the Virtual
Data Center and overall access to data.
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The Boston College Quality of Student Life Committee, the
student group that brought free copies of the New York Times
and the Boston Globe and a few other periodicals, worked
with the library on expanding Sunday hours. We now open
at 10:00am on Sundays, one hour earlier.
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We are also considering how the physical environment and
general layout of the O'Neill Library might be improved.
We are particularly interested in making the Library more
comfortable for users as well as more conducive to optimal
study and research.
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