Our Mission Statement
The University Libraries will lead and support the Boston College community in achieving distinction in research, learning, and teaching. As expert guides to the intellectual record and as stewards of scholarly information, the Libraries promote the University’s mission by:
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providing access to the highest quality scholarly/information resources and services whenever and wherever the user needs them;
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providing leadership and expertise to faculty and students in the creation and dissemination of scholarship in digital format;
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improving the physical and virtual environment in order to support user self-sufficiency and productivity;
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developing an organization that facilitates operational flexibility and fosters collaboration, innovation, and continuous improvement.
Current Assessment Activities
The Boston College Libraries are dedicated to continuously improving their services, collections, and facilities. As part of the Libraries' strategic planning initiative, a Library Assessment Task Force was created with the goal of establishing an ongoing program of usability and quality studies in order to increase the effectiveness of library services and collections in meeting user needs.
LibQual+ Survey 2006
March 20, 2006 the Boston College Libraries participated in the web-based LibQUAL+ survey. LibQUAL+ is a research and development project sponsored by the Association of Research Libraries (ARL) in collaboration with the Texas A&M University Libraries. The survey is designed to measure library users' perceptions of service quality and identify gaps between desired, perceived, and minimum expectations of service. More than 200 libraries participated. Our participation helps us to identify where our services need improvement in the eyes of our users and to compare our service quality with that of peer institutions in an effort to develop benchmarks and understanding of best practices across institutions.
In 2006, the Boston College Libraries participated as a consortium with the Association of Jesuit Colleges and Universities. The benefits to this are:
- Analysis of group results and a group notebook for consortium participants
- Five additional questions to the survey as a unified group
- The ability to benchmark results with a group of peer institutions
For more information, see the LibQual+ Frequently Asked Questions.
LibQUAL+ Results 2006