Library Systems Problem Report

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Use this form to report technical problems for specific online resources from the Libraries' web site.

For reference help, contact the O'Neill Library Reference Desk, refer@bc.edu or 617-552-4472, or see other options for contacting us.

See password problems below.

Problem Details

What resource are you trying to access?

Which services are experiencing problems? (check all that apply)

 Locate/Floor Maps Library Admin. Services/Crystal Reports
 Study Room Reservation Other:
Quest Library Catalog  

 

 

 

 

If possible paste the URL of the page experiencing difficulty:

Details of problem:
Please be as complete as possible and include any error messages you see. (Password problem? see below)

Your Information

Name:
(required)
Username:
E-mail address:
(required)
Phone number:
Operating system:
Location:


   Password Problems:

BC Students should contact the Help Center at 617.552.HELP or help.center@bc.edu. Students who receive the message "That BC User ID or Password was incorrect", may be listed as unregistered with Student Services and will not be able to sign in. Students should contact Student Services directly about activating their account. BC Faculty & Staff should contact your Technology Consultant.