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Library Assessment Activities

policies and services

Current Assessment Activities

The Boston College Libraries are dedicated to continuously improving their services, collections, and facilities. As part of the Libraries' strategic planning initiative, a Library Assessment Task Force was created with the goal of establishing an ongoing program of usability and quality studies in order to increase the effectiveness of library services and collections in meeting user needs.

LibQual+ Survey 2010
February 23, 2010--the Boston College Libraries are participating in the web-based LibQUAL+ survey. LibQUAL+ is a research and development project sponsored by the Association of Research Libraries (ARL) in collaboration with the Texas A&M University Libraries. The survey is designed to measure library users' perceptions of service quality and identify gaps between desired, perceived, and minimum expectations of service. More than 1,000 libraries participated. Our participation helps us to identify where our services need improvement in the eyes of our users and to compare our service quality with that of peer institutions in an effort to develop benchmarks and understanding of best practices across institutions. 

An e-mail invitation to participate in the LibQUAL+ survey (see link above) was e-mailed by University Librarian Tom Wall to all current Boston College faculty, students, and staff on Feb. 18.

LibQUAL+ Results 2010

The Libraries also participated in LibQUAL+ in 2006.

LibQUAL+ Results 2006