FB94 INFORMATION PROCESSING SUPPORT

Boston College Fact Book, 1993-1994

Contact:  factbook@bc.edu 

Date Posted: Apr 6 1995

================================================================



INFORMATION PROCESSING SUPPORT



The department of Information Processing Support (IPS) serves

as the main "interface" between the Boston College computing

community and Information Technology. It provides computing

and communications support to faculty, students, and staff

through its three main units:  Departmental Systems, Personal

Computing Systems, and Special Services. The most significant

areas of focus for IPS are:



  o  departmental computing and communications needs analyses,

     which includes helping to design and implement solutions

     to technology-related business needs and helping to

     manage the University's departmental computing resources;



  o  assisting community members with day-to-day problems that

     arise in their use of technology resources, and empowering

     them to address more effectively their business needs 

     through more skillful usage of existing resources; and



  o  searching for solutions to relatively idiosyncratic and

     advanced problems that community members encounter.



The following tables summarize the statistical outcomes of some

of the department's work during recent years. Workstations 

(microcomputers and terminals) are presented as a cumulative 

number while the number of users trained and requests for

assistance addressed are annual figures.





Source: Information Processing Support