Skip to main content

Secondary navigation:

School of Theology and Ministry

Job Opportunity

Pastoral Care

Victim Service Navigator

Massachusetts Office For Victim Assistance



Serve as the “Point of Contact” for individuals and families impacted by the Boston Marathon Bombing and its aftermath. The Navigator’s role is to provide the victim/family with facilitated access to multi-disciplinary, holistic, 360 degree wrap around mental, medical, behavioral and legal services. Navigators will provide multi-pronged advocacy across the following domains: Mental and Spiritual Health; Education; Employment; Housing; Government and Non-Governmental Benefits; Privacy; Insurance; Financial Advising; Immigration; Other. The Victim Service Navigator will identify victims’ needs and seek services available to meet those needs.

Provide holistic and comprehensive assessment and case management services to clients including: Intake assessment, benefit and advocacy assessment, ongoing problem solving

■ Connect families with needed and available federal, state, community resources
■ Track data on victims’ needs and services
■ Follow-up with clients and agencies as appropriate to document success of referral
■ Input accurate and complete data for all contacts
■ Other duties as assigned



At minimum, a bachelor’s degree in Social Work, Law or related field.
• Knowledge of local, state and national resources available to violent crime victims
• Experience with traumatized populations
• Experience working with culturally-diverse families and communities
• Creative Thinking and Problem Solving Skills

This is a six month minimum contracted position supported by grant funds without benefits.


Mail cover letter and resume to Norvalett Payne, Office Coordinator, One Ashburton Place - Suite 1101 Boston, MA 02108 or by email to:

Agency Web Address: