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Computer Requirements

C21 Online uses Canvas by Instructure to host its courses. Below is a list of computer requirements needed to run Canvas. During the opening week for each course, you will be given time to configure your computer and to verify your browser is configured properly for use with Canvas. We will provide assistance as needed with the instructions to configure your computer properly.

System Requirements
Each computer has an operating system, a foundational program like Windows which allows it to function and run other programs. Canvas is designed for maximum compatibility and minimal requirements.

Screen Size
A minimum of 1024x600. That is the average size of a netbook.  Tablets are also compatible with Canvas.

Operating Systems

  • Windows XP SP3 and newer
  • Mac OSX 10.6 and newer
  • Linux - chromeOS

Mobile Operating System Native App Support

  • iOS 7 and newer
  • Android 2.3 and newer

Computer Speed and Processor

  • Use a computer 5 years old or newer when possible
  • 1GB of RAM
  • 2GHz processor

Internet Speed

  • Along with compatibility and web standards, Canvas has been carefully crafted to accommodate low bandwidth environments.
  • Minimum of 512kbps

Screen Readers

  • Macintosh: VoiceOver (latest version for Safari)
  • PC: JAWS (latest version for Internet Explorer 10 &11)
  • PC: NVDA (latest version for Firefox)
  • There is no screen reader support for Canvas in Chrome

Browser Requirements
We recommend that participants use Internet Explorer for our courses, but any major browser should be compatible with our courses.

Canvas supports the latest two versions of every browser release. We highly recommend updating to the newest version of whatever browser you are using as well as the most up-to-date Flash plug-in.

In order to install a new browser or update your current browser, please click the name of the browser below and follow the instructions provided on the respective website.

Some supported browsers may still produce a banner stating “Your browser does not meet the minimum requirements for Canvas.”  If you have upgraded your browser but are still seeing the warning banner, try logging out of Canvas and deleting your browser cookies. Click here for help with clearing your cache.

Internet Connections
Your computer will need an Internet connection, provided by a dial-up modem (which enables the computer to transmit data over your phone line), or a broadband service (which uses technology such as a cable or DSL modem to maintain an "always on" connection). The connection needs to be able to transmit information fast enough to communicate effectively with the web site you will be using. The minimum "connection speed" which will work for Canvas is 512 kbps (or 512 kilobits of memory per second).

All broadband services exceed this connection speed, and most dial-up modems do. If you use a dial-up connection and aren't sure how fast it is, consult the documentation which came with your modem or with the computer if it arrived with the modem pre-installed. You can also look for this information in your computer.

Adobe Acrobat Reader
This plug-in allows you to read a type of file called a pdf. These files capture a perfect image of text, graphs etc., so when you they are sent over the web and opened on other computers they look exactly the way they were intended to. Click here to see if you can view this .pdf.

To get the Acrobat Reader on your computer, click the link below and follow the instructions to complete the download: http://www.adobe.com/products/acrobat/readstep2.html

Technical Assistance
Technical assistance will be available to you during your C21 Online course.  For support, contact us at 617-552-4075 or at c21onlinesupport@bc.edu