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Help & Support

 

Law School Faculty & Staff:

The Administrative and Technology Resources (ATR) department provides service to BC Law
faculty and staff Monday - Friday from 8:30 a.m. to 5:00 p.m. during the academic year, and
Monday -Friday, 9:00 a.m. to 5:00 p.m. during the summer term. Requests for assistance can
be made by email at atrinbox@bc.edu, or by phone at (617) 552-2604.

After hours and weekend service is available through the University’s Information Technology
Services Help Desk by calling (617) 552-HELP (4357). Please note that services specific to
the Law School (e.g. access to servers and printers, LEXIS, WESTLAW, BloombergLaw, ACES2,
Symplicity, etc.) are administered only by members of the ATR and Law Library staff and
University ITS staff will likely not have access or familiarity with said services.

Law School Students:

ATR provides technology support services to currently enrolled BC Law students in the Student
Computing Help Center located in the Law Library, Room 205. Law School faculty and staff are
also welcome to visit the Student Computing Help Center.

The Student Computing Help Center schedule is posted on a semester basis and is subject to
change. The current schedule is provided below.

 

Monday 9:00 a.m. - 3:00  p.m.
Tuesday 10:30 a.m. - 4:30 p.m.
Wednesday 10:00 a.m. - 5:00 p.m.
Thursday 10:30 a.m. - 3:00 p.m.
Friday 10:00 a.m. - Noon and 2:00 p.m. - 4:00 p.m.
ON CALL*               
Saturday Closed
Sunday Closed

*Service on Fridays is provided on an “ON CALL” basis during the hours posted above.
If you require computing assistance, please ask a staff member at the Information Desk to call ATR

Law School students also have access to Boston College Information Technology Services
resources available in the O’Neill Library located on the Chestnut Hill Campus. Please click the
links below to learn more about the services offered by ITS.

Technology Service Center – Level 3, O’Neill Library

Walk-In Help Desk – O’Neill Library, 248

ITS Help Center

After-hours and weekend support available via phone or email
Phone: (617) 552-HELP (4357)
E-mail: help.center@bc.edu

Help Center Computing Tutoring Services

Hardware Repair

Questions? Email ATR or call 617-552-2604.