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Privacy Statement & Patient Bill of Rights

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Patient Privacy

We at Boston College Health Services are committed to providing you with the highest quality of care. Maintaining patient privacy and confidentiality is a quality standard that is upheld by all of our employees. Our staff is bound by state and federal laws regarding the disclosure of a patient’s personal health information (PHI). For example, this means we will not disclose PHI without your consent to Deans, Professors, other University staff, parents or other parties unless there is a serious danger to you or someone else. In the event of an emergency situation requiring hospitalization where it is impossible to obtain a student's permission, the parent or legal guardian will be notified by the hospital.

If you have any questions about this notice or any complaints/concerns about our privacy practices, please contact: Nancy Baker, Assistant Director, Boston College Health Services Rm. 106, Commonwealth Ave, Chestnut Hill, MA., 02467, telephone 617-552-3226, email bakerna@bc.edu.

Patient Bill of Rights and Responsibilities

The goal of Boston College Health Services is to provide all patients with high quality health care in a manner that clearly recognizes individuals' needs and rights. We also recognize that in order to effectively accomplish this goal, the patient and the health care provider must work together to develop and maintain optimum health. As a result, the following patient rights and responsibilities were written.

As a Patient You Have the Right:

  1. To confidentiality of all records and communications to the extent provided by law.
  2. To receive considerate care that is respectful of your personal beliefs and cultural and spiritual values.
  3. To be provided appropriate privacy.
  4. To have all things explained to you in terms that you can understand and to have any questions answered concerning your condition, prognosis, and treatment.
  5. To have all common side effects of a drug explained.
  6. To have explained to you ways that you can prevent your medical problem from recurring.
  7. To be given the opportunity to participate in decisions involving your health care.
  8. To know the contents of your medical records through interpretation by the provider.
  9. To know who it is that is interviewing and examining you.
  10. To change health care providers at patient's discretion.
  11. To refuse to be examined or treated by health practitioners and to be informed of the consequences of such decisions.
  12. To be assured of the confidential treatment of disclosures and records and to have the opportunity to approve or refuse the release of such information except when release of specific information is required by law or is necessary to safeguard you or the university community.
  13. To be informed and asked whether you wish to participate in medical research when it is being conducted at Health Services.
  14. To participate in the consideration of ethical issues that arise in the provision of your care.

As a Patient You Have the Responsibility:

  1. To provide Health Services with information about past immunizations, illnesses, hopitalizations, medications and allergies.
  2. To know your insurance coverage and referral requirements.
  3. To ask questions if you do not understand the directions or treatment being given by a provider.
  4. To keep appointments or telephone Health Services within a reasonable time ahead if you need to cancel.
  5. To be respectful of others and others' property while in a Health Services facility.
  6. To be respectful of others' privacy.

Any complaints about the violation of these rights may be directed to the Medical Director, Associate Director or Assistant Director of Health Services.