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BOSTON COLLEGE
Instructional Design +
eTeaching Services

Office of the Provost
140 Commonwealth Ave.
Chestnut Hill, MA 02467

frequently asked questions

What file types can be uploaded to MediaKron?
  • Allowable image file types are png, gif, jpeg and jpg.  
  • Allowable text file types are pdf.
Which file types can be linked/embedded in MediaKron?*
  • Allowable audio types are mp3 and m4a.
  • Allowable video types are Flash, MPEG4, M4V, Vimeo, and YouTube.
  • *All video and audio files must be hosted on an external website and linked to MediaKron.
What is the maximum file size for images and text?
  • The maximum size is 10 MB.
Why is my MediaKron site not loading?
  • Each MediaKron site needs a Homepage. If you have deleted the original Welcome page or your created Homepage, the site will not load.
How does the Compare bar work?
  • To use the Compare bar, drag item image thumbnails from the item carousel to the Compare bar.  Check the thumbnails that should be compared (at least two, but not more than four) and click Compare.
Why are the video/audio/text items showing only the symbol and no image?
  • For the video/audio/text items, you must add a thumbnail image if an image is desired. 
  • To add thumbnails to existing items, edit the item and choose the “Choose File” next to the Thumbnail title.  
When attempting to add an Image item, the site is giving the following error:  “The website encountered an unexpected error. Please try again later”, why?
  • This error occurs when a file type is loaded that does not match one of our approved image files types (png, gif, jpeg and jpg).
After creating several layers of topics and sub-topics in my site, many of the sub-topics are not appearing, why?
  • MediaKron only allows one layer of main topics and one layer of sub-topics below those.  If additional layers of sub-topics are created, they will not appear on the site.
Why is a certain map showing up in the item view?
  • If an item is added to any map, the first map in the project will be the default and show up in the item view (other maps can be accessed via the drop-down menu).  To specify which map shows up in the item view, edit the item and go to the desired map tab, then click the checkbox for “Make this map the default map”.  Only one map can be chosen as the default map.
What are the different levels of access for MediaKron?  
  • There are five different access levels for MediaKron:  student, contributor, editor, instructor and administrator.  These access levels range from view-only privileges to the ability to change the settings on the site and add users.

What access can I give my students?
  • Any user can be given any level of access, at the request of the instructor who owns the site.  The MediaKron team recommends that contributing students be added as contributors (the lowest access for adding to the site) and given higher level access, if needed.

Will students still have access to the MediaKron site after the semester is over?
  • Current BC students will have access to the site, unless the site owner/instructor asks for the access to be removed.
Can I use my current MediaKron site with another group of students in the future?
  • Yes, a new group of students can be added to the same site.

Can I move a topic from one MediaKron site into another?
  • No, MediaKron sites are self-contained, so topics cannot be moved.
When adding students to an existing site for a new semester, how do I restrict access of previous semesters'  students without affecting the content they created?
  • To restrict access completely to previous semesters' students, you will need to 'block' them.  In the administrative site, go to Users-->List Users, then select 'Block' under each students' 'operations' link in the list of users. Then save the form. Any material these students contributed will remain unaffected."
How do I allow previous semesters’ students view content, but no longer edit or contribute content?
For users external to Boston College
  • You can 'demote' the students’ 'roles' from the 'Users' menu in the administration site
  • If they were 'contributors' you would select "Users->Contributors' and uncheck that role from the individual users' name(s) in the displayed list. Then save the form. The same procedure would be used to demote 'editors' or 'instructors' as these also are options off of the 'Users' menu.
For Boston College users
  • BC faculty can follow the same procedure, but they have the added advantage of being able to request that the LDAP class group be removed or have the associated role changed, as opposed to having to manually block or demote each user themselves.

The grant was received from the Davis Educational Foundation established by Stanton and Elisabeth Davis after Mr. Davis's retirement as chairman of Shaw’s Supermarkets, Inc.

e. tmkp@bc.edu t. 617-552-2773
© 2013 The Trustees of Boston College.