MAINTENANCE ISSUES — WORK ORDER PROCESS

All maintenance issues should be submitted online via the Agora Portal. Any plumbing, electricity, carpentry, locks, or furniture needing repairs, or any pest control issue, is considered a maintenance issue. Please be sure to include the phone number at which you may best be reached and a detailed description of the issue.

Facilities Services will determine its priority and assign the work item to the appropriate trade shop for completion. A Work Order request should be completed within 7 days. Contact your Resident Director if your request is not completed in a timely manner. Requests may take longer to complete during September, due to the high volume of requests.

Please note: A combination or lock change request is not a maintenance issue. To learn how to have your combination or lock to your suite changed, click here.

All emergencies, such as flooding or broken locks, should be immediately called into the Facilities Service Center at 617-552-3048. If Facilities is closed, please call the BCPD at 617-552-4444.

ROOM/APARTMENT FURNISHINGS

Each room is assigned a set number of pieces of furniture. All furnishings assigned to your room must remain in your room. We regret that we do not have space in which to store furniture you do not want. Furniture may be moved within your assigned room only and must returned to its original position before check-out. Furnishings may not be moved out of your assigned room, such as in the hallway or lounge, or be lent to anyone. Requests for additional furniture or removal will not be acted upon.

Please note that mattresses not provided by Boston College are strictly prohibited in the residence halls. For a complete list of items prohibited in the halls, please click here. Also, ladders are designed for traditional hall triple lofts only and are not available for those who bunk their beds. When a room is detripled, the extra set of furniture will be removed in about 5 business days. Please do not submit Work Orders in this circumstance.

Please submit a Work Order if a piece of furniture is broken or missing. The furniture will be evaluated and repaired or replaced.

LOUNGE FURNITURE

Lounge furniture is intended for the use of all residents of a building. Lounge furniture is not allowed in private rooms. Residents converting lounge furniture for personal use will be fined and/or reported to a judicial hearing.

DAMAGES

Residents are held accountable and billed for malicious or accidental damages caused to their room or apartment. Damages discovered during the academic year will be investigated by the Residence Hall Director and billed immediately to the student accounts of those students being held responsible.

If a resident finds damages within a room upon arrival, he or she must submit a Work Order via the Agora Portal within 24 hours of check-in. At the end of the academic year, all buildings are inspected by a highly trained Facilities Inspections Team. Any damages or excessive trash found will result in charges being applied to your student account during the month of July.

All charges will be listed as "Damage Charge" on your student account; however, a detailed description of the transaction can be viewed within My ResLife via the Agora Portal. It is from here that you may also appeal charges.

All appeals must be submitted within 30 days of the transaction, and all charges are non-disputable and nonrefundable after August 31. Please email any additional damage billing questions to reslife.billing@bc.edu.

Housekeeping

All public areas, including shared bathrooms in the traditional-style residence halls, are cleaned by the Facilities Services Housekeeping staff Monday to Friday, 7:00 a.m. to 3:30 p.m.; and Saturday and Sunday, 7:00 a.m. to 11:00 a.m. Staff are available on call for emergencies on weekends. All emergencies should be called into BCPD at 617-552-4444. Please allow for at least 30 minutes for someone to respond.

All cleaning within resident apartments/suites/rooms is the responsibility of the residents. Please note that the supply of soap and paper towels within the residence hall restrooms are for guests; residents are asked to use their personal items.