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Feature Changes and Improvements

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 1. Users can now create customized record views

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 2. Views Are easier to access and run.

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3. Ticket grouping in views.

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 4. All menus are now in the Navigator window.

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 5. Incidents and Requests are now created from the same screen.

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 6.  Time tracking.

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7. Better printing.

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 8. Register for reminders when selected tickets have been modified in any way.

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  9.  Update the journal of tickets by email (with copy to other)