Interface and Performance
Technical Improvements
Interface somewhat modernized and simplified:
- Vertical organization of forms for a more streamlined user experience and better use of browser space, reducing complexity and improving efficiency with collapsible sections with larger text areas and wider tables
- Easy navigation by using the Tab and Enter keys, reducing user clicks to see frequently-used information
- Designed for the commonly-used monitor size and screen resolution
- Menu Navigator has been improved to expand and collapse, allowing for intuitive navigation
- Enhanced record lists with multi-select, enabling users to select multiple records when using the Fill function
- Simplified tool tray containing consolidated buttons with more appropriate labels that correspond to clear and concise user actions
- Improved field and label alignment
- New mandatory field indicator
Web client experience improvements include:
- New accordion design provides the Web 2.0 look and feel
- Record list view improvements include:
- Users have a choice of selecting 25, 50, or 100 records per record list page
- Paging control has been improved to be more intuitive
- Move forward and backward one page at a time
- Easily move to the first or last page
- The Count records button and page count information are improved
- Auto refresh has been added to complement the manual refresh
- Web client performance improvements include
- Improved performance when moving between tabs and upon loading
HP changes to support performance:
- Icons removed from Options menus
- Frequently used images preloaded
- More caching on the browser side to avoid web server round trips when switching from one navigation tab to another
- HTML generation performance improved, which improves web tier scalability
- JavaScript loading moved to the end of the page so user can interact with page without waiting for all JavaScript to load
- CSS made smaller at build time
- JavaScript made smaller at build time
Service Delivery changes to support performance:
- Boosted hardware specs for all servers.
- Introduction of load balancers for the web tier.
- Streamlined code for adding tickets.