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Information Technology Services

EagleTech: A Day in the Life, Part 1

01/26/12

Although it is commonly known that BC Information Technology Services is made up of many professionals who cater to the technological needs of the BC community, not as many people are aware of the EagleTechs who provide vital assistance to the mission of ITS at BC.

EagleTech is a student employment organization within ITS that employs 65 undergraduate students. EagleTechs possess a wide array of skills and knowledge, and are employed in various areas of ITS, including the Help Desk, where they provide support to fellow BC students experiencing software troubleand Training and Communications, where they work closely with the professional staff to keep the BC community informed on the use of technology at Boston College.

The next two features will introduce some EagleTechs who discussed the different ways in they help carry out the mission of BC ITS.

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Zuha Qazi

The CTRC

The Campus Technology Resource Center (CTRC) is where BC students may have access to public computers and software on campus. EagleTechs in the CTRC assist users with any computer problems that students encounter while working in the lab.  EagleTechs in the CTRC are also available to provide support for the lab’s scanners and printers.

Zuha Qazi
Class of 2012
Major: Economics
Position: CTRC Co-Lead Student Technology Specialist

What is a typical day of work like for you?

Working at the CTRC is great! My shifts usually involve changing the ink cartridges in the printers, refilling the paper trays, and helping students and faculty with any minor issues they have with printing, computers or their mobile devices.

What do you like most about your job?

I really love helping people troubleshoot problems, especially for mobile devices. I like working through problems that come up and exploring the solutions, especially since, chances are, that won’t be the last time I see that issue. I like working with mobile devices mostly because I have a number of different mobile devices and I love them! I like helping people with their mobile devices so that they’ll love theirs as much as I love mine.

What do you like least?

Although it makes total sense, I don’t like the rule that we can’t use headphones at work. I know why it is in place, because it makes employees look less approachable, but frankly people are uncomfortable approaching us as it is. I understand the rule but I just feel that if we continually engage in good customer service wearing headphones or not won’t really matter.

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Max Ade

Training and Communications

EagleTechs who work for ITS Training and Communications work directly under the department’s full-time professionals to set up training presentations for faculty and staff, educate the BC community on safe computing, and develop marketing efforts on campus on the latest updates in technology.

Maxwell Ade

Class of 2012
Major: Communications
Position: Training and Communications Lead Student Technology Specialist

What is a typical day of work like for you?

Most days, I spend time updating the Technology Help website or creating bulletin boards for the training room.  The great thing about the T&C group is how closely we get to work with the full-time staff.  I have learned a lot! 

What do you like most about your job?

I enjoy the great people that I work with and the flexibility of hours.  Because we work as assistants to the full-time staff, we are able to schedule our shifts around our school schedule.  It is awesome.

What do you like least?

Up there on the 5th floor of O'Neill, we are isolated from the rest of the EagleTechs.  It would be cool if we spent more time with the other students, but honestly, I probably wouldn't change a thing!