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Information Technology Services

ITS By the Numbers: Move-in Day 2011

09/14/11

Thursday, September 1, was move-in day for First Year Students, traditionally one of the busiest days on campus. Last year, it was also one of the hottest, as temperatures hovered in the 90s. A perfect late-summer day greeted students and their parents in 2011.

ITS staff and EagleTech student employees were out in full force helping students on Upper and Newton campuses with technology questions. See some statistics about the day below.

  • 6Residence halls where ITS staff and EagleTech students were stationed.
  • 22 – ITS staff who volunteered to work in the halls, helping students and parents.
  • 34 – EagleTech student employees working on Newton and Upper
  • 218 – Customer requests closed by on-site ITS staff and EagleTechs, including:
  • 129 – Calls taken at the BC Help Center (617-552-4357).
  • 26 – Customers assisted at the Walk-In Help Desk.
  • 14 – Requests assigned to Hardware Repair.