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Information Technology Services

FAQ

Frequently Asked Questions

 






voicemail fix

    For instructions on fixing your voice mail, please refer to the Information Technology Services Telephone and Voicemail help page.

dns request

    DNS requests are made through ITService Center. Please have your TC submit a ticket to the Systems Management group detailing your specific dns request.  

server password reset

    Server password resets are made through ITService Center. Please have your TC submit a ticket to the Systems Management group detailing the name of your server and the user id that requires access.

file restore

    If you need to have a file restored, please inform your TC who will then open a Service Center Request ticket and direct it to the Systems group. If you require an emergency data restore, please contact Computer Operations at 2-2386.

REQUEST A USER ID

If you need to create a new user id on a system, have your TC submit an ITService Center ticket to the Systems Management group.  Have the TC note the name of the server and provide information identifying the person who will be using the id. Please also indicate the level of data access this new user should be granted.