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Information Technology Services

Systems and Operations Management

information technology services

The mission of the Systems and Operations Management group is to provide a robust, reliable, cost-effective, and sustainable computing environment in support of all the academic and administrative computing needs of the Boston College user community. This team manages the infrastructure technologies and university services such as Active Directory, network activation, email services, and system backup, providing the foundation on which all technical services and applications across the University rely.

SCOPE

  • Collaboration Systems - Implements and maintains technologies to facilitate communication and collaboration including email services, web-based file sharing, personal and group calendaring, and application virtualization.
  • Computer Operations - Utilizes various tools and resources for the monitoring of campus systems and applications, ensuring that unexpected problems or outages are reported promptly and services are restored as soon as possible.
  • Information Technology Consultants - Designs, implements, and manages a wide range of client management solutions in support of the broader technology initiatives of ITS; These include virus production for the campus, inventory manage of workstations, workstation image definition and workstation backup.
  • Production and Data Services - Provides administrative support to centralized Information Technology functions, including the management of scheduled processes, identity and access control, management of core university data and report distribution, system documentation, and metrics.
  • Systems Administration - Installs, maintains, and supports the operating system software and data storage environment for all University centralized servers. The group also does capacity planning for the data center as well as managing ITS's disaster recovery program.