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Information Technology Services

CTRC, Help Center & Walk-In Help Desk

information technology services

The CTRC (Campus Technology Resource Center) is a full service technology center that provides computing support to the Boston College community in four areas of support:

CTRC (the lab): The main computer lab on the Boston College campus provides public computers for the use of students, faculty, and staff. We offer both Windows and Macintosh computers with the most popular software installed. We also provide help with PIN, password, and software issues. Hours

Walk-In Help Desk: Provides assistance to users needing technology help with their computer's software, networking, virus removal, computer rebuild/reimage, and other such issues. Hours

Help Center (formerly the Call Center): Provides technical support to the user community via phone, 617-552-HELP (4357) and email, Assistance is available with all university standard software, as well as email, access problems, networking, voicemail, PIN, and Password. Hours

EagleTech: A group of students who work with Information Technology Services to bring the Boston College student community superior technical support and education. The CTRC is also the headquarters for the EagleTech program.  Learn more.

Shanna Gilberg
CTRC and Help Desk

"Always keep your Anti-Virus software up-to-date."

Visit for instructions to update your Anti-Virus software.