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Frequently Asked Questions

campus technology resource center

FAQ's

1. What is the CTRC?
2. Who has access to the CTRC?
3. What are the lab hours?
4. What kinds of computers are in the lab, and what software is installed?
5. Can I install software on the computers in the lab?
6. How to save and backup documents while working on a CTRC computer?
7. Is there a charge for printing?
8. Do I need to have my BC ID card to print in the CTRC?
9. Can I use my own paper to print?
10. Can I print from my laptop?
11. Do you have color printing?
12. Do you have scanners?
13. Can I use the lab as a group?
14. Can I use my laptop in the CTRC?
15. Does the CTRC have wireless access?
16. Can alumni use the CTRC?

 

1. What is the CTRC?
The Campus Technology Resource Center (CTRC), is located in Room 250 of the O'Neill Library. The CTRC provides Macintosh and Windows computers, print only stations, printers, scanners, laptop lounges, music stations, and a variety of software applications for currently active members of the BC community. A valid BC ID is required to access the CTRC resources.

A staff of Technical Support Advisors (TSAs) and EagleTech students are available to assist users and to support most of their computing needs.

The CTRC also provides a Walk-In Help Desk staffed by TSAs and EagleTechs who are available to assist users with problems or questions concerning their computers, such as network configuration, virus clean up, and email application setup. The Walk-In Help Desk is located in O'Neill 248.

Concerns regarding any CTRC or Help Desk policy may be addressed to the Manager of the Help Center & CTRC. Suggestions and comments about the facility and policies are welcomed and can be made by emailing ctrc@bc.edu.

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2. Who has access to the CTRC?
Any individual (student, faculty, or staff) who is an active member of the BC community and has a valid BC ID has access to the facility.

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3. What are the lab hours?
CTRC lab schedule. The CTRC is open year round.

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4. What kinds of computers are in the lab, and what software is installed?
The CTRC has 60 Windows XP computers and 50 Dual Boot Macs. Software list.

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5. Can I install my own software on the computers in the lab?
No. The software installed on lab computers has been specially installed and any alterations might render the computer dysfunctional. In addition, copyrighted software is not properly licensed to be installed in the CTRC.

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6. How should I save and backup documents while working on a CTRC computer?
Remember "Save early, save often". The best way to save and backup your documents is to upload them to MyFiles@bc or save them to a flash drive or CD. You may also want to make a practice of saving your document every 10 or 15 minutes. In the case of some computer issue, you will not lose the latest changes or your document entirely.

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7. Is there a charge for printing?
Students can print 500 pages per semester for free. If you print over 500 pages, you will be charged 3 cents per page to your Eagle Bucks account. Note: Two pages, printed double-sided, are charged as one page. The default setting in the CTRC is now set to double-sided, so if you want to print single-sided, you will need to change the default setting. Learn more about BC's student printing policy.

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8. Do I need to have my BC ID card to print in the CTRC?
Yes. You need to swipe your BC ID card to release your print job.

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9. Can I use my own paper to print?
No. The CTRC printers require specific paper and cannot be adjusted for private use.

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10. Can I print from my laptop?
Yes. Any computer connected to the BC network can access and print to the CTRC's printers. Learn how to set up remote printing.

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11. Do you have color printing?
No. The University Library offers color printing at the following prices: 75 cents per page for text documents and $1.00 per page for photographs or illustrations.

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12. Do you have scanners?
Yes, the CTRC has 4 color scanners: 1 Mac and 3 Windows.

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13. Can I use the lab as a group?
Groups are welcome to book our conference room. Visit the CTRC front desk staff and have them schedule the date and time you would like to use the room.

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14. Can I use my laptop in the CTRC?
Yes. The CTRC has 14 laptop stations, and staff members are available to assist you in setting up.

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15. Does the CTRC have wireless access?
Yes. The CTRC has access to BC's wireless network. Learn how to connect your laptop to the wireless network

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16. Can alumni use the CTRC?
No. Unfortunately, alumni do not have active accounts and are unable to log onto CTRC computers. 

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