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Help Center

information technology services

The CTRC Computing Lab has closed and its specialized software and services have been distributed throughout O'Neill Library.

  • Computers with general productivity and research software are on the third floor behind the Reference Desk.
  • Multimedia software and hardware are available in O'Neill 205
  • Additional printers have been added on the first and third floors
  • Technology Help Desk Support remains in O'Neill 248

Questions? Please email: help.center@bc.edu

Walk-In Help Desk: Provides assistance to users needing technology help with their computer's software, networking, virus removal, computer rebuild/reimage, and other such issues. Hours

Help Center (formerly the Call Center): Provides technical support to the user community via phone, 617-552-HELP (4357) and email, help.center@bc.edu. Assistance is available with all university standard software, as well as email, access problems, networking, voicemail, PIN, and Password. Hours

EagleTech: A group of students who work with Information Technology Services to bring the Boston College student community superior technical support and education.

Shanna Gilberg
Manager,
Help Center
shanna.gilberg@bc.edu
617-552-2493



"Always keep your Anti-Virus software up-to-date."

Visit www.bc.edu/virus for instructions to update your Anti-Virus software.