Due to the accelerated schedule, the BCCR deployment timetable is shortened. The BCCR team recognizes the impact of the tight schedule and appreciates everyone's cooperation.

1 to 3 Months Before You Receive Your New Computer

• Your Department Contact (DC), your Technology Consultant (TC), and the BCCR Manager finalize the replacement strategy for your department.
• Your DC and TC identify which systems are eligible for replacement, which of the available computer models to purchase, and secures approval and funding for special orders.
• Your DC schedules the replacements, and will ask you for your preferred day and time. 
• Your TC helps identify and test any special software and peripherals, such as scanners and PDAs, used in your department.
• The Altiris Software Discovery Tool is automatically downloaded and installed your computer. The Discovery Tool will collect information about what software is installed on your existing computer.^*
• You receive an email asking you to complete a short web survey about your current computer setup.^*

^*The Discovery Tool and the survey will help the BCCR team determine how your new computer should be configured.

1 Week to 1 Month Before You Receive Your New Computer

• You will receive email reminders about your scheduled replacement.
• You receive instructions on how to prepare for your new computer.
• Your DC may schedule and invite you to training.

1 Day Before You Receive Your New Computer

• You must log off your computer by 4:00 p.m. and leave it turned on and connected to the network using a wired connection. The transfer process begins at this time. If you do not log off by 4:00 p.m., the transfer process fails, and your replacement will need to be rescheduled.
• The BCCR team transfers your data from your old computer to your new one overnight, using a program called the User State Migration Tool (USMT).  
• In special cases, the BCCR team will not be able to transfer your data using USMT and will use an alternate method. If this is the case, your DC will notify you.

The Day You Receive Your New Computer

• The morning of your scheduled replacement, you see a message on your screen telling you the data transfer process has finished.  At this time, it is important that you do not save any new bookmarks, files, or emails to your old computer, as the BCCR team may not be able to transfer them to your new computer.
• A BCCR team member, working under the direction of BC employee Pat Mahoney (BCCR Manager), installs your new computer.
• You need to be present while your computer is installed.
• You are asked to verify that all your files, including documents, data, bookmarks, and email, have transferred correctly.
• The BCCR team member removes your old computer and stores it in a secure location for two weeks in the event data retrieval is needed after your receive your new computer.

1 to 2 Days After You Receive Your New Computer

• If needed, a Graduate Technology Assistant (GTA) working with the BCCR team installs any special software or peripherals you use and addresses any questions you have about your new computer.

1 to 2 Weeks After Your Receive Your New Computer

• You should contact the Help Center at ext. 2-HELP (617-552-4357) if you experience any problems with or have questions about your new computer.
• If you are missing any files, the BCCR team will recover them from your old computer or your Connected Backup (formerly Iron Mountain) backup. To request file recovery, please contact the Help Center.
• After the two week period, the data from your old computer is erased using a U.S. Department of Defense-certified method. Old computers are then returned to Dell for recycling.
• You receive an invitation to complete an online survey about your experience with the BCCR program. Your feedback will help us improve the program for future computer replacements.