In December of 2011, ITS initiated a Project to review all BCCR business rules and processes with lenses of continuous improvement and cost savings.

The Project was comprised of four main activities:

1. A Steering Committee Review of BCCR Business Rules
2. Investigation of hardware vendor choices (including an RFP) 
3. Investigation into outsourcing the process and/or labor (including an RFP)
   
4. Systematic review of BCCR business and technical procedures.

STEERING COMMITTEE REVIEW

Steering committee met four times to review BCCR Business Rules.

Recomendations:

• Faculty/Staff Eligibility - NO CHANGE
• Shared System Allocation - REVIEW with DEPARTMENT CONTACTS
• Monitors in BCCR3 - REPLACE
  
• Departments must return a working system for every computer system replaced. ALLOW DEPARTMENTS TO RETURN THEIR OLDEST BC COMPUTERS FIRST.
  
• Provide information to help departments make informed decisions on model selection and make it easier to purchase accessories, etc.
  

Hardware Vendor Choice Review

A committee of representatives from across BC assisted ITS with the creation and review of a Request for Proposal (RFP) which was submitted to several major hardware manufacturers. Upon completion, the decision was made to continue with our current BCCR hardware vendors: Dell and Apple.

Investigation into Outsourcing Process and/or Labor

ITS learned through this procedure that our existing deployment procedures are in-line with industry practice. ITS is able to deliver to Boston College faculty and staff highly customized computer systems at a lower labor cost.

Review of Existing Business and Technical Procedures

Numerous improvements to internal processes and procedures came about as a result of this systematic (step-by-step) review.