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Frequently Asked Questions

eagle-one card


Questions


Q. When do I have my Eagle-One Card made?
Q. How do I purchase the Residential Dining Program?
Q. Can I cancel my Residential Dining Program contract?
Q. How do I open an optional Eagle-One account?
Q. How can I or my parents add money to my optional accounts?
Q. How can I see transactions on my card?
Q. Can I make a cash withdrawal from my Eagle-One Card?
Q. What happens to money left in my optional accounts at the end of the year?
Q. What should I do if I run out of dollars before the semester ends?
Q. When and where do I receive discounts on purchases made with Optional Dining Bucks?
Q. What are the differences between Optional Dining Bucks and Eagle Bucks?
Q. What if I lose, misplace or damage my Eagle-One Card (BC ID)?


Questions & Answers


Q. When do I have my Eagle-One Card made?
A. All University students, staff and faculty are issued Eagle-One Cards through the Office of Student Services in Lyons Hall. New students have their Eagle-One Card made during orientation. Once you are officially enrolled and financially cleared, your Eagle-One Card is ready to use.

Q. How do I purchase the Residential Dining Program?
A. All first-year students and anyone living in a residence hall that does not have individual cooking facilities will be automatically billed for the Residential Dining Program. Electronically sign the 'Office of Residential Life-Residency Agreement' as directed in the summer. Your Residential Dining Program will be active on your BC ID upon University registration approval. If you are not living in a residence hall that requires participation in the Residential Dining Program and would still like to purchase it rather than an optional account, please visit the Office of Student Services and they will charge the cost of the plan to your student account.

Q. Can I cancel my Residential Dining Program contract?
A. Only if you are withdrawing from school or have been given a housing reassignment to a residence hall that does not require the plan. A rebate schedule with specific guidelines can be found in the University Catalog which may be obtained upon request from the Office of Student Services.

Q. How do I open an optional Eagle-One account?
A. Online! Everyone with a valid Eagle-One Card (BC ID) has the ability to open a Dining Bucks or Eagle Bucks account online. This includes graduate and law students, undergraduate students, and BC employees. Once you've activated your AGORA account you can make deposits anytime during the year, check your balances and view your transaction history. Step-by-step instructions can be found by clicking here.

Q. How can I or my parents add money to my optional accounts?
A. You and your parents can make immediate deposits online through the BC Info page. The University accepts e-checks (electronic withdrawal from your checking or savings account), VISA or MasterCard. You may also charge up to $100 against your student account assuming that your account is paid in full. The University does not accept cash or checks for optional account deposits. All transactions must be done on-line through the BC Info Page. For step by step instructions on how to add funds, click here.

Q. How can I see transactions on my card?
A. To view your transaction history you may log on to BC Info. From the display of 'My Services', select 'Eagle One Card Activity Summary'.

Q. Can I make a cash withdrawal from my Eagle-One Card?
A. No, your Eagle-One Card is not an ATM card. You do not have the ability to withdraw cash from it.

Q. What happens to money left in my optional accounts at the end of the year?
A. At the end of the academic year, any remaining balance will be rolled over to the next academic year. Upon graduation a 100% credit on any balance over $5 will be applied to your student account. Employees may request a refund at any time during the year.

Q. What should I do if I run out of Residential Dining funds before the semester/year ends?
A. You do not have the option to add additional funds to a Residential Dining Plan. However, you may supplement the plan by opening an optional account which may be done at any time during the year. Dining Bucks and Eagle Bucks deposits can only be made electronically through BC Info (secure site).

Q. When and where do I receive discounts on purchases made with Optional Dining Bucks?
A. 10% discounts apply all day, every day only to purchases made with Optional Dining Bucks at qualifying on-campus dining locations. (See our chart for a list of qualifying locations.) If you are enrolled in the Residential Dining Program you will not receive discounts until after your Residential Dining Program funds have been depleted.

Q. What are the differences between Optional Dining Bucks and Eagle Bucks?
A. The major difference is that Optional Dining Bucks offers 10% discounts on purchases made at qualifying on-campus dining locations. However, Optional Dining Bucks are only accepted at on-campus locations. Opening an Eagle Bucks account increases your spending flexibility by allowing purchases at BC bookstores, residence hall laundry facilities and at a variety of off-campus retail and service locations. There are no discounts associated with Eagle Bucks.

Q. What if I lose, misplace or damage my ID card?
A. If you lose your Eagle-One Card, please go to BC Info immediately to deactivate your card or report to the Office of Student Services, Lyons Hall 103, as soon as possible. A new card will be generated and available for pick up in Student Services, Lyons Hall 103. A $20 replacement card fee will be charged to your student account. Your old card will be deactivated and will no longer work anywhere on campus. Please be aware that you remain responsible for card usage prior to deactivation. Falsifying, altering or misusing your own or anyone else's ID card in any way is strictly prohibited by the University.