University-Wide Competencies
Boston College University-Wide Performance Attributes/Competencies
The University-wide performance attributes/competencies describe what effective performance looks like at Boston College. They are used throughout the performance management process and apply to all employees. Along with these attributes/competencies, employee performance must support the unique mission of Boston College as reflected in our Ignatian tradition described below. By upholding this tradition, the values of the University are strengthened.
Ignatian Tradition
As reflected in our University mission and in employees' demonstration of the performance attributes/competencies.
- Demonstrates a professional and personal care for others: colleagues, staff, faculty, students.
- Demonstrates a willingness to work with others, to promote the common good of the operation and to take responsibility for the services that the department provides.
- Demonstrates a willingness to develop new skills and to contribute to the development of the entire operation.
- Demonstrates a social concern for others and accepts that he/she represents the value of the University to the wider community.
- Demonstrates a willingness to learn more about the founding values of Boston College and how these influence the vision today.
University-Wide Performance Attributes/Competencies
Valuing Diversity |
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| Promotes work environment that values diversity and supports appropriate behaviors in others |
| Demonstrates respect for the opinions and beliefs of others |
| Demonstrates commitment to University's Affirmative Action goals |
Applying Technology |
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| Learns and uses technology applications that improve productivity |
| Acts as coach (as appropriate) to help others learn new technology applications |
| Rethinks work activities to incorporate new technologies |
| Secures data appropriately |
Decision Making/Problem Solving |
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| Makes and/or facilitates decisions considering impact on others and/or the University |
| Reaches sound decisions and exercises good judgment based on balanced consideration of facts, priorities, and alternatives |
| Makes decisions in agreed-upon time frame; takes initiatives to identify and resolve problems |
| Demonstrates ability to examine existing problems/issues in new ways |
Customer Focus |
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| Understands role of "customers" in University environment |
| Understands and responds quickly to needs of department and University customers |
| Understands how own work activities impact customers' view of University |
| Addresses customers' concerns with courtesy and respect; works to build a "win-win" relationship |
Teamwork |
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| Works effectively with others in a variety of University settings |
| Balances own responsibilities with interests of team and/or department; respects group goals |
| Shares knowledge, responsibilities, and expertise with others easily and frequently |
| Demonstrates positive influences within groups/teams in which she/he participates |
Communication |
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| Uses communication tools effectively (e.g., presentation, verbal, writing, relationship building, negotiating, listening) to meet needs of audience and/or situation |
| Recognizes appropriate times to communicate and tailors communication to meet the needs and preferences of others |
| Shares information and accepts feedback easily and in a timely manner |
| Demonstrates awareness and sensitivity to others' needs in communicating and/or making decisions |