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Information Technology Services

Disconnected from the BC Network?

This page will address the following questions related to loss of network access at Boston College:

  1. Why was I disconnected?
  2. What does it mean to be disconnected?
  3. How do I get my computer back on the BC network?

1. Why was I disconnected?

Unfortunately, a virus was detected on your computer. We understand this disconnection may be an inconvenience for you; however, the virus on your computer will persist in trying to infect other computers and may interrupt BC network services such as email due to the incredibly high volume of network traffic it generates. For these reasons, your computer was disconnected from the BC network.

 

2. What does it mean to be disconnected?

If your computer has been disconnected from the BC network it will still operate and you will continue to be able to use it for applications such as word processing. You will NOT be able to use your computer to access email, IM, or the web. You will be able to print only if the printer is directly connected to your computer. You will NOT be able to print to a network printer, such as the Library printers.

Note: Only the computer that is activated to you on the BC network will not have access. You can still, however, go to the Library, or use a friend's computer on the BC network.

 

3. How do I get my computer back on the BC network?

If you want to get back on the BC network, your computer will need to be virus-free. Depending on the extent of virus damage, this process may take 2 to 3 business days. The steps below explain what you must do to complete this process.

A. Back-up your files and personal data

In order to most effectively address the condition of your computer, the Walk-In Help Desk will need to completely erase and rebuild your computer. The Walk-In Help Desk is located in O'Neill 248.

Important: If you have documents and files on your computer that you want to keep, you need to back up this data on a flash drive, external hard drive, or some other removable media. Make sure to look on your C drive (local disk) for documents and files in My Documents, My Music, and My Pictures. Software applications will need to be reinstalled on your computer. The Walk-In Help Desk will reinstall Microsoft applications but you will need to have your original installation discs and registration numbers (if necessary) for any additional applications you want to reinstall on your computer. If you do not want any of the data on your computer, then you do not need to do this step.

Learn about some of the options you have to store your documents and files at Boston College.

Note: While you are disconnect from the network, you will not be able to use any of the online backup options.

Need help? If you need help with backing up your data, contact the Help Center at 617-552-HELP (4357) for assistance.

B. Bring your computer to the Walk-In Help Desk for repair

You may bring your computer to the Walk-In Help Desk between 9 a.m. and 5 p.m., Monday-Friday to have your computer serviced. BC ITS staff will be available to clean-up, erase, and rebuild your computer at no charge. Once your system is free is of any virus infection and the anti-virus software is up to the University standards, network access will be restored for your computer. This process will take between 2 to 3 business days to complete.

C. Reinstall software that was removed

If your computer needs to be completely erased and rebuilt to resolve problems caused by the virus, the Walk-In Help Desk will re-install the following for you: Windows, Microsoft Office (Word, Excel, etc.), McAfee Anti-Virus software, Sophos Anti-Virus software, and ePO. Any other software that you want re-installed, you will need to install yourself, after your computer is cleaned up. Gather your original installation discs and registration numbers (if necessary) for the software you need now, so that you are ready to install them after your computer is cleaned up.

Did you know?

  • You can download some BC supported software, including Microsoft Office, from our download site.
  • Get Windows installed for free at the Walk-In Help Desk.
  • Library computers have software for use.
  • ATS has special BC-negotiated prices for analytical software.
  • Some software company's websites have links to download 30 day trial versions. Adobe lets you try lots of products for free!
  • You can get an educational discount on most software just by showing your BC ID. Ask at your computer software retail store, or try Academic Superstore or other on-line stores.