What are the symptoms of a virus?

Some common symptoms that may indicate your computer is infected with a virus are:

• Unusual messages or displays on your monitor.
• Unusual sounds or music played at random times.
• Your system has less available memory than usual.
• A disk or volume name has changed.
• Programs or files are suddenly missing.
• Unknown programs or files are created.
• Some of your files become corrupted or suddenly do not work properly.

If you think your computer has a virus infection:

1. Make sure your virus protection is up-to-date. Learn how to get the latest virus protection update:
   • VirusScan Enterprise 8.7i for Windows
   • Sophos Anti-Virus for Mac OS X
2. Scan your computer or disks for viruses. Learn how to scan for viruses using:
   • VirusScan Enterprise 8.7i for Windows
   • Sophos Anti-Virus for Mac OS X
3. If you have a macro virus, learn how to remove macro viruses from your Mac or Windows computer.
4. If you need help getting rid of a virus:
   • Contact the Help Center: 552-HELP (2-HELP from on-campus), help.center@bc.edu.
   • Faculty and Staff: You can also contact your Technology Consultant (TC). Who is my TC?
   • Students: You can also visit the Walk-In Help Desk in O'Neill 248 next to the Campus Technology Resource Center (CTRC).
5. If you got a virus from an email, learn whom to inform when you get an email virus.
6. If you got a virus from a shared file, inform the person(s):
   • who have access to the file on the network.
   • to whom you have emailed the infected file.
   • from whom you originally got the infected file.