The information below describes the limitations and known issues of using NotifySync v. 4.6.15.4.

Note: With NotifySync, you have a choice of using the NotifySync email application or email configured via BlackBerry Internet Services (BIS). If certain email features listed below are important to you, you may prefer a BIS email configuration.

• Limitation: NotifySync does not support synchronization of the following contact fields:
  
  

  Anniversary	Office Location	Customer ID
  Assistant Name	Other City	Government ID
  Assistant Phone	Other Country	IM Address One
  Number	Other State	IM Address Two
  Fax Number	Other Street	IM Address Three
  Work Fax Number	Other Zip Code	Manager Name
  Car Phone	Pager Number	Company Main
  Number	Radio Phone	Phone
  Department	Number	Account Name
  Home Street Two	Spouse	Nickname
  Home Fax Number	Work Street Two	MMS
  Home URL	Work URL
  Name Prefix	Picture

  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  Workaround: Perform a wired desktop sync to Outlook to obtain information in unsupported contact fields. Temporarily disable NotifySync push before performing the wired desktop sync and then re-enable it when finished.
• Limitation: If an email is deleted from the NotifySync email client, it will also be deleted from the server. There is no setting that can be toggled to delete email from the device only.
• Limitation:Cannot save an email in NotifySync to the BlackBerry feature "Saved Messages."
• Issue: A calendar synchronization error may occur if you have a yearly recurring event in January.
  
  Solution: NotifySync will eventually modify the event to occur once every 12 months instead of yearly and the error should disappear.
• Issue: Battery power is consumed more quickly after installing NotifySync.
  
  Workaround: Configure a less frequent scheduled push in the NotifySync push preferences. You can also configure weekday and weekend push preferences and limit the hours in which the device syncs. You may also wish to manually disable push at certain times in order to conserve battery life.
• Issue: Duplicate calendar entries.
  
  Solution 1: Be sure to delete all CICAL service book references: From the Home screen, select Options>Advanced Options>Service Book. Note that these CICAL service book references may reappear from time to time. If you begin receiving duplicate entries, check for CICAL.
• Issue: NotifySync must be the last email account installed and configured on the BlackBerry or it will cause calendar synchronization issues.
  
  Solution: Setup BIS email accounts before you install NotifySync. If you plan to use a BIS email account (including Gmail, Yahoo, etc.) on your BlackBerry device in addition to NotifySync, follow these instructions before you install and register NotifySync.
  • Set up the BIS Email account if you have not done so already.
  • Wait about 1 hour to allow the device to receive the service books.
  • Delete the CICAL Service Book before installing NotifySync:
    • From the device Home screen, select Options>Advanced Options>Service Book.
    • Scroll through to locate any item that ends with [CICAL] (there may be more than one) and delete them by selecting Delete from the popup menu.

If you already have NotifySync on your device, but wish to setup a BIS account on the device as well, proceed as follows:

1. In NotifySync, disable calendar sync and turn off push settings.
2. Setup the BIS account(s).
3. Allow about one hour to ensure the service books were received, then delete the CICAL service books.
4. Perform a soft reset (remove the battery).
5. Re-enable calendar sync and turn on push settings.

Note: The CICAL service book has been observed to occasionally reappear on the device. It has not been determined what triggers this, but should you begin to experience calendar issues again, it is advisable to check the service book list.