where to go for technology help
Help Center, Walk-In Help Desk, and CTRC
The Help Center is the initial point of contact for requests for assistance. All requests are tracked. Call the Help Center at 2-4357 (617-552-4357) to speak directly with a Help Center Specialist. If a problem requires on-site assistance, it is quickly routed to the appropriate Technology Consultant. See Help Center Support hours.
- The Walk-In Help Desk, located in O'Neill 248, provides assistance to users needing technology help with their computer's software, networking, virus removal, computer rebuild/reimage, and other such issues. Walk-In Help Desk hours.
- The Campus Technology Resource Center (CTRC) is the main computer lab on the Boston College campus and provides public computers for the use of students, faculty, and staff. CTRC hours.
Technology Consultants (TCs)
Faculty seeking assistance may contact the Technology Consultant (TC) assigned to their department. TCs provide a wide range of desktop computing support and technology-related consulting. TCs have offices near the area they support to facilitate on-site assistance. See the TC website.
View a list of TCs with the departments they support and their contact information.
Hardware repair Center
The Hardware Repair Center provides BC faculty, staff, and students an on-campus facility for warranty and non-warranty computers as well as University owned printers. Learn more about the Hardware Repair Center, including what brands the are certified to repair.
EagleTech (formerly ResNet) consists of a group of dedicated students providing a presence within Information Technology Services. The mission of the ResNet program is to offer the Boston College student community superior technical support and education with an emphasis on customer service and professionalism. Learn more about EagleTech.
more technology help
- Need help with equipment in a classroom? Call the classroom support hotline at 617-552-4219 (or 2-4219 on campus).
- Computing Support while you are outside the U.S.
Technology News and Updates
Technology news, announcements, and alerts are posted on the main technology help page.
Security alerts, technology outages, parking and weather advisories are posted on the BCInfo web page (the Agora Portal login page).